Jocelyn Zapata

Dynamic professional with extensive experience in language interpretation and customer service at Voiance and T-Mobile. Demonstrated expertise in training and leading teams, conflict resolution, and program enhancement. Achievements include fostering positive client interactions and improving operational efficiency in fast-paced environments.

• Provided simultaneous translation services for conferences, meetings, seminars and interviews.
• Performed consecutive interpretation during court hearings and legal proceedings.
• Interpreted for hospital settings, 911 dispatchers, travel and hospitality.
• Worked closely with training department to coach new trainees.
• Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
• Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
• Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
• Supervised guests at front counter, answering questions regarding products.