Jocelyn Zavala
Beaverton
Summary
Customer Service Specialist with over six years of experience providing exceptional service in fast-paced environments. Proven ability to manage case files, conduct outreach, and coordinate care effectively. Adept at establishing relationships with providers, and maintaining high levels of customer satisfaction. Strong communication skills, tech-savvy, and committed to continuous improvement.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Wellness Patient Coordinator
Sameday Health
West Hollywood
09.2022 - 04.2025
- Manage patient appointments, and ensure timely scheduling of wellness consultations and follow-ups.
- Serve as a liaison between patients and healthcare providers, ensuring clear communication, and efficient care coordination.
- Assisted RNs in preparing rooms and supplies for patients.
- Maintain accurate patient records, and ensure compliance with privacy regulations.
- Assist with insurance verification and billing inquiries for wellness services.
- Promote wellness programs, encouraging patient participation in health initiatives.
- Ensure a positive patient experience by offering exceptional customer service and support.
- Helped manage the weekly inventory of products and supplies.
- Helped sell and upsell services and products.
Caretaker
IHSS/Estela SantanA
West Linn
06.2020 - 12.2022
- Assisted in daily activities: bathing, dressing, cooking and running errands.
- Scheduled and chauffeured to medical and legal appointments.
- Administered Medication.
Caretaker
IHSS/Debra Le doux
North Hills
06.2013 - 03.2020
- Assist with daily activities such as bathing, dressing, grooming, and toileting.
- Provide mobility assistance, including helping with walking, transferring from bed to chair, or using mobility aids.
- Administer medications as prescribed, ensuring timely and accurate doses.
- Prepare and serve nutritious meals, catering to dietary needs and preferences.
- Monitor and track the health condition of the individual, noting any changes and reporting to healthcare providers.
- Help with light housekeeping tasks, such as cleaning, laundry, and maintaining a safe living environment.
Education
High School Diploma -
Woodrow Wilson High School
Los Angeles, CA01.2007
Skills
- Customer service
- Planning and organization
- Communication skills
- Flexibility
- Critical thinking
- Adaptability
- Problem solving
Certification
First Aid, CPR And AED Certified.
Languages
English
Native/ Bilingual
Spanish
Full Professional
References
References available upon request.
Timeline
Wellness Patient Coordinator
Sameday Health
09.2022 - 04.2025
Caretaker
IHSS/Estela SantanA
06.2020 - 12.2022
Caretaker
IHSS/Debra Le doux
06.2013 - 03.2020
High School Diploma -
Woodrow Wilson High School
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