Jocelyn Zenil Vicente

Daily checked in patients and confirmed insurance details accurately. Delivered exceptional customer service at reception, welcoming individuals warmly. Handled appointment scheduling via phone calls and in-office visits efficiently. Maintained accurate patient records by verifying information diligently. Employed computer systems to enhance operational workflows.

• Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans.
• Provide excellent customer service by bagging their meal quickly and courteously, as well as working drive thru.
• Helped customers by answering their questions and completing their requests.
• Was in charge of arranging and stocking lobby merchandise.
• Greeted them and gave them product information as customers entered.
• Increased sales and customer satisfaction by keeping checkout areas clean and organized.