Jocelyn Aileen Rosales
Nashville,TN
Summary
Bi-lingual customer service professional dedicated to providing an excellent client experience. Proven multitasker with a keen attention to detail. Committed to maintaining professional relationships to increase profitability and drive business results. Skilled at actively listening to clients and customers, while staying up-to-date on company policies and offerings.
Overview
4
4
years of professional experience
Work History
Piercer
STUDS
10.2023 - Current
- Ensure safety and compliance with health regulations through meticulous sterilization techniques and proper waste disposal.
- Provide excellent in-class service during every stage of the process by utilizing STUDS selling cycle from consultation to post-piercing care guidance.
- Assist in store operations by managing inventory and restocking supplies as needed, contributing to overall efficiency and productivity.
Sales Associate
STUDS
11.2022 - Current
- Provide comprehensive product knowledge and utilize persuasive selling tactics to educate clients on current promotional offerings and products, resulting in increased customer engagement and sales
- Deliver exceptional customer service by greeting and assisting customers in selecting merchandise, finding accessories, and facilitating seamless purchase transactions
- Demonstrate proficiency in managing returns, exchanges, and refunds in strict adherence to store policies, ensuring customer satisfaction and loyalty.
Studio Supervisor
Against The Grain Tattoo
10.2020 - 05.2022
- Scheduled appointments for future clients and managed email communication with current and prospective clients.
- Contributed to a professional shop appearance by maintaining clean, presentable customer-facing areas and ensuring all equipment was in proper working order.
- Conducted weekly inventory assessments, restocking as necessary, and communicating needs to the studio manager.
Education
Esthetics - Licensed Aesthetician
Georgia Career Institute
Murfreesboro, TN07.2021
Skills
- Patience and composure
- Aftercare advice
- Sterilization techniques
Timeline
Piercer
STUDS
10.2023 - Current
Sales Associate
STUDS
11.2022 - Current
Studio Supervisor
Against The Grain Tattoo
10.2020 - 05.2022
Esthetics - Licensed Aesthetician
Georgia Career Institute
Similar Profiles
Corinne RossCorinne Ross
Ear Piercer at STUDSEar Piercer at STUDS
Carol RadatzCarol Radatz
West Coast Regional Manager at StudsWest Coast Regional Manager at Studs
Talyanna SmithTalyanna Smith
Supervisor at STUDSSupervisor at STUDS