JOCELYNE ANGULO
Houston,US
Summary
Highly organized and customer-centric administrative assistant with four years of experience, dedicated to leveraging exceptional communication, problem-solving, and time management skills. Committed to providing outstanding customer service while streamlining administrative procedures to enhance efficiency. Proven ability to ensure smooth organizational operations through proactive support and attention to detail. Eager to contribute to a dynamic team and drive positive outcomes in a fast-paced environment.
Overview
6
6
years of professional experience
Work History
Scheduler
TOPS Comprehensive Breast Center
Red Oak, TX
12.2024 - 08.2025
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs.
- Followed up with patients to reschedule missed appointments.
- Ensured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling processes.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Coordinated with other departments to facilitate seamless operation and excellent patient care.
- Resolved conflicts in scheduling or resource allocation quickly and professionally, minimizing disruptions to daily operations.
- Contributed to a positive work environment through effective communication and teamwork among administrative staff members.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Leasing Agent
Park at North Vista Apartments
Houston, TX, United States
11.2023 - 09.2024
- Facilitated tenant lease agreements, enhancing occupancy rates and tenant satisfaction.
- Managed property tours, resulting in increased lease signings and positive client feedback.
- Coordinated with maintenance for timely issue resolution, improving tenant retention.
- Cultivated relationships with prospective tenants, showcasing apartment features and amenities. Streamlined application process, resulting in faster occupancy rates.
- Managed lease renewals and rent collection, maintaining high tenant retention. Implemented targeted marketing strategies, leading to increased property occupancy.
- Coordinated with maintenance team to promptly address tenant issues. Fostered positive community atmosphere through resident events and communication initiatives.
- Implemented targeted marketing strategies and streamlined application processes, leading to faster occupancy rates and improved efficiency.
Administrative Assistant
Bella's Renovation Services
Houston, TX
12.2021 - 10.2023
- Efficiently handle 500 weekly requests, ensuring smooth operations and high client satisfaction.
- Coordinate supplier orders to maintain uninterrupted project flow and material availability.
- Prepare accurate invoices, ensuring financial precision and accountability.
- Independently manage office tasks, ensuring efficiency during staff absences.
- Resolve resident issues effectively, enhancing satisfaction through clear communication.
- Elevated customer satisfaction through empathetic problem-solving, addressing resident concerns with tailored communication strategies.
- Maintained financial precision through accurate invoice preparation, while independently managing office tasks during staff absences.
- Enhanced resident satisfaction through empathetic problem-solving and tailored communication strategies, effectively resolving issues.
- Fostered strong relationships with suppliers and clients, facilitating seamless project execution and enhancing overall service quality.
- Developed efficient problem-solving approaches, addressing resident concerns creatively to elevate customer satisfaction levels.
- Implemented tailored communication strategies to resolve resident issues effectively, enhancing satisfaction through clear and empathetic interactions.
- Streamlined weekly request processing, ensuring timely responses and maintaining high client satisfaction levels for Bella's Renovation Services.
- Optimized supplier order coordination, preventing project delays and ensuring continuous material availability for renovation projects.
Administrative Assistant
Sallys
Houston, TX
01.2020 - 11.2021
- Assisted with data entry, maintaining precise financial documentation.
- Processed invoices/payments through accounting software, supporting financial operations.
- Collaborated with team for seamless financial processes, improving efficiency.
- Fostered seamless financial processes by working closely with cross-functional teams, contributing to overall operational efficiency and accuracy.
- Implemented process improvements in financial documentation and reconciliation procedures, reducing errors and enhancing data integrity.
- Facilitated cross-functional teamwork to refine financial processes, fostering a more cohesive and productive work environment.
Education
High School Diploma - undefined
North Shore Senior High School
Houston, TX06.2020
Skills
- Customer Service (Experienced), Communication (Experienced), Organizational Skills (Experienced), Administrative Skills (Experienced), Attention to Detail (Experienced), Bilingual (Experienced), Microsoft Office (Skillful), Skynova (Expert), Service Dispatch Software (Experienced)
LANGUAGES
English (Native), Spanish (Native).
ADDITIONAL INFORMATION
Availability: Flexible and willing to work evenings and weekends if required.
Timeline
Scheduler
TOPS Comprehensive Breast Center
12.2024 - 08.2025
Leasing Agent
Park at North Vista Apartments
11.2023 - 09.2024
Administrative Assistant
Bella's Renovation Services
12.2021 - 10.2023
Administrative Assistant
Sallys
01.2020 - 11.2021
High School Diploma - undefined
North Shore Senior High School