Jocelyne Avalos
Inglewood
Summary
Dynamic Special Projects Supervisor with over a decade of experience in optimizing business operations and enhancing client services while managing resources for seamless project execution. Proven track record in leading security teams, identifying challenges, and implementing strategic solutions that drive success. Well-versed in access control, staff security protocols, and financial management practices that significantly contribute to overall operational efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Special Projects Supervisor
Allied Universal Security Services
05.2023 - Current
- Lead special projects and daily security operations while coordinating with cross-functional teams to ensure efficiency and compliance with company standards.
- Maintained and enhanced data sheets to ensure accurate tracking of ongoing projects and staffing requirements.
- Monitor project performance, identify operational improvements, and implement corrective actions to maintain productivity and client satisfaction.
- Plan, organize, and oversee project phases, timelines, staffing, and resource allocation for large-scale assignments.
- Provide detailed project updates, reports, and operational support to executive leadership and clients.
- Coordinate contractor and vendor activities to ensure deadlines, safety standards, and performance expectations are consistently achieved.
- Managed billing updates and optimized pay rates to maintain operational efficiency.
- Support access control operations, incident response, and site security procedures across multiple locations.
- Train and mentor staff on operational procedures, customer service expectations, and security protocols.
Special Projects Supervisor
Security Industry Specialists
01.2021 - 04.2023
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Monitored project performance to identify areas of improvement and make adjustments.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Managed updates to data sheets, ensuring accurate tracking of projects and staffing.
Security Supervisor
Allied Universal Security Services
07.2018 - 04.2023
- Managed customer interactions by answering questions and coordinating with management on unresolved issues.
- Engaged with vendors and contractors to manage order fulfillment and ensure clear communication of directives.
- Coordinated communication flow by collecting and distributing messages to team members and managers, ensuring high standards of customer service.
Property Management Receptionist
Professional Security Consultants
07.2016 - 07.2018
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Notate potential hazards in the environment to leadership.
- Monitor CCTV for potential threats to the facility.
Education
High School Diploma -
Hawthrone High School
Hawthorne, CA06-2012
No Degree -
El Camino College
Torrance, CA2014
Skills
- Team Leadership & Staff Training
- Cross-Functional Coordination
- Verbal and written communication
- Project tracking
- Access Control & Site Security
- Microsoft Office Suite
- WINTeam
- eApproval
- FileMaker
- GSMaps
- Conflict Resolution
- Administrative Support
- Project planning and scheduling
Certification
- Security Industry Specialists Inc. - Employee of the Quarter, – 2022
- Allied Universal Security - Supervisor of the Quarter - 2024
- On the Spot Award Lead Trainer - 2024
- Supervisor of the Quarter - 2026
Languages
Spanish - Native or Bilingual
Timeline
Special Projects Supervisor
Allied Universal Security Services
05.2023 - Current
Special Projects Supervisor
Security Industry Specialists
01.2021 - 04.2023
Security Supervisor
Allied Universal Security Services
07.2018 - 04.2023
Property Management Receptionist
Professional Security Consultants
07.2016 - 07.2018
High School Diploma -
Hawthrone High School
No Degree -
El Camino College