Jocelyne Casarrubias
North Richland Hills,TX
Summary
Dynamic professional with experience at Cook Children’s, specializing in customer service and cleanliness standards. Bilingual with expertise in inventory management, effectively resolved customer issues and trained staff as Shift Lead at CVS. Enhanced operational efficiency and maintained a safe, organized environment. Committed to continuous skill development in a business setting.
Overview
3
3
years of professional experience
Work History
EVS Aide
Cook Children’s
Fort Worth
11.2023 - Current
- Delivered exceptional customer service to patients, families, visitors, and colleagues, enhancing hospital atmosphere.
- Promoted a healthy environment through rigorous maintenance of cleanliness standards for patients and staff.
- Supported hospital operations through timely completion of cleaning assignments, contributing to a well-maintained facility.
- Enhanced patient satisfaction by ensuring a clean and safe environment in all hospital areas.
- Demonstrated strong time management skills, ensuring the completion of all assigned tasks within designated deadlines while maintaining high-quality work standards.
Shift Lead
Cvs
Westlake Tx
05.2022 - 11.2023
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
Education
High School Diploma -
Winfree Academy
North Richland Hills05.2022
Skills
Bilingual proficiency
Analytical thinking
Inventory management
Supply chain operations
Organizational skills
Languages
Spanish
Native or Bilingual
Timeline
EVS Aide
Cook Children’s
11.2023 - Current
Shift Lead
Cvs
05.2022 - 11.2023
High School Diploma -
Winfree Academy