Jocelyne Diaz

Maximized performance by monitoring daily activities and mentoring team members. Establishing workflow processes, monitored daily productivity, and implement modifications to improve overall performance.

• Oversee day to day processing of payroll for 500 employees, including reviewing timesheet and entering hours using ADP payroll software.
• Work along with HR to submit any team terminations.
• Responsible for assisting new employees as they join the company, and help them learn policies, explain duties, and complete necessary paperwork.
• Schedule badging appointments and trainings.
• Submit and request uniform for personnel.
• Monthly audit compliance.
• Work closely with recruiting team to resolve any conflicts.
• Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
• Maximized performance by monitoring daily activities and mentoring team members.

Oversee flight plans, aircraft scheduled, development to generate sales leads, sales and forecast revenue.

Established positive and effective communication among unit staff and organization leadership, reducing miscommunications.

• Payroll
• Airport / Badging audits
• Worked closely with several third-party providers for the services of aircraft arrival.
• Ticketing and reservation booking experience.
• Baggage handling experience.
• Coordinating with airline/ airport dispatch.
• Weight and balances aircraft/ load controller.
• Establishing priorities for ramp service, feet services, airport operations.
• Over see full operations above and below wing.

Provided high level of customer service to each person by engaging with customer and using active listening and effective interpersonal skills. Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.

• Passenger check in.
• Compliance with FAA, airport procedures and airline regulations
• Interaction with flight crew and ground crew to resolve any issues to ensure an on-time departure
• Perform boarding and gate duties, such as checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security.
• Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.

Offered each customer top-notch, personal service to boost sales and customer satisfaction. Trained, coached, and mentored new sales associates for maximum performance.

• Organizing store events.
• Make a wish foundation.
• Identified and analyzed key competitors and related products.
• KPI's
• Serviced accounts on regular basis to propose new products or services and maximize revenue.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Set and achieved company defined sales goals.