Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Jocelyne Durazo

Calexico,CA

Summary

Customer-focused professional with 5+ years of experience in retail, inventory, management, and food service. Skilled in sales, inventory control, and customer service across various industries, including cannabis, food, and merchandising. Bilingual in English and Spanish, adaptable, and efficient in fast-paced environments. Strong communicator dedicated to providing excellent customer experiences and smooth operations.

Overview

10
10
years of professional experience
1
1
Certification

Work History

DSA

STIIIZY
02.2025 - Current
  • Provide great customer service and diverse cannabis product information.
  • Advise customers on cannabis products based on their needs.
  • Use cannabis knowledge to create memorable experience and connections.
  • Build relationships and exceed customer expectations.
  • Drive customer visits and meet sales goals.
  • Fulfill pick-up orders.
  • Follow company procedures and stay informed on updates.
  • Follow all cannabis laws and company policies to ensure a proper job.

Remote Vendor Representative

Dillard's, Inc.
03.2022 - Current
  • Counting and displaying new merchandise drops.
  • Verify product placements and displays cases.
  • Quarterly Inventory Audits
  • Deliver virtual sales presentations and product demos.
  • Built and maintain customer relationships.
  • Track sales activities and update CRM.
  • Handle sales-related admin tasks and reporting.
  • Work remotely with teams to align sale strategies.

Sales Associate/Inventory

Culture Cannabis Club
09.2021 - 02.2023
  • Verify patients identification
  • Check in patients.
  • Answer FOH phone calls
  • Upsell and promote inventory.
  • Work registers POS systems.
  • Advise customers on suitable products based on their needs preferences, budgets.
  • Ensuring cleanliness and sanitation throughout the work day.
  • Taking inventory/restock of products and ensuring that the sales floor is adequately stocked.

Overnight Merchandiser

Walmart
08.2021 - 09.2021
  • Remove all the merchandise from shelves
  • Build new shelves
  • Rearrange floor plan
  • Reorganize merchandise tags so that they match the new shelf Planogram
  • Adjust merchandise to match the Planogram.
  • Stock any new inventory
  • Miscellaneous Tasks throughout shift Sanitize surfaces, Sweep, Gather trashes, and ensure cleaning.

Sous Chef

The Views at Lake Havasu
03.2021 - 07.2021
  • Set up and stock stations with all necessary supplies
  • Prepare food for service (e.g. chopping vegetables, butchering meat, or preparing sauces)
  • Cook menu items in cooperation with the rest of the kitchen staff
  • Answer, report and follow executive or sous chef's instructions
  • Clean up stations and take care of leftover food
  • Stock inventory appropriately
  • Ensure FIFO
  • Ensure that food comes out in high quality and in a timely manner.
  • Comply with nutrition and sanitation regulations and safety standards.
  • Maintain a positive and professional approach with customers and coworkers.

Assistant Service Manager

Chipotle Mexican Grill
01.2019 - 01.2021
  • Supervise & Manage work shifts.
  • Open store and close store manager.
  • Communicate with Customers.
  • Overwatch employees & make sure they are executing their roles correctly.
  • Distribute food to customers.
  • Prep, cook and serve food.
  • Cover work positions when needed.
  • Monthly inventory checks.
  • Make sure shifts run as smoothly as possible.
  • Keep track of Labor.
  • Manage cash deposits.
  • Work POS system.
  • Receive freight and inventory.
  • Upkeep cleanliness and sanitation.
  • Worked in FOH and BOH.
  • Oversee/Perform cash audits.

Assistant Manager

Circle K
03.2020 - 11.2020
  • Cashier POS system
  • Customer service
  • Stock inventory
  • Receive & Check-in Deliveries
  • Upkeep on cleanliness
  • FIFO food products
  • Clean gas pumps machines and stock outdoor items.

Assistant Manager

Sally Beauty Supply
02.2019 - 06.2019
  • Recommend additional and complimentary products.
  • Key holder closing store manager.
  • Inform customers of current promotions and events.
  • Set up advertising displays and arrange merchandise to highlight sales and promotional events.
  • Ensure our customers are informed about and enrolled in our Loyalty program.
  • Complete transactions accurately and efficiently.
  • Maintain a professional store environment and communicate inventory issues.

Receptionist/Office Assistant

Marcelo's Pool & Spa
06.2015 - 06.2016
  • Organized Files & kept track of Memos
  • Can type 70 WPM
  • Effective Communication in Spanish & English
  • Received invoices and submitted information in Excel.

Education

Associate's degree - Psychology

Imperial Valley College
Imperial County, CA
06.2018

High school diploma - undefined

Calexico High School
Calexico, CA
06.2016

Skills

  • Microsoft Excel
  • Word Processing
  • Money Management
  • Retail Sales
  • Merchandising
  • Upselling
  • Customer Service
  • Inventory Control

Certification

  • California Food Handlers Certification, 2025-01-01, 2028-01-01
  • Arizona ServSafe Manager Certification, 2020-06-01, 2024-06-01

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

DSA

STIIIZY
02.2025 - Current

Remote Vendor Representative

Dillard's, Inc.
03.2022 - Current

Sales Associate/Inventory

Culture Cannabis Club
09.2021 - 02.2023

Overnight Merchandiser

Walmart
08.2021 - 09.2021

Sous Chef

The Views at Lake Havasu
03.2021 - 07.2021

Assistant Manager

Circle K
03.2020 - 11.2020

Assistant Manager

Sally Beauty Supply
02.2019 - 06.2019

Assistant Service Manager

Chipotle Mexican Grill
01.2019 - 01.2021

Receptionist/Office Assistant

Marcelo's Pool & Spa
06.2015 - 06.2016

Associate's degree - Psychology

Imperial Valley College

High school diploma - undefined

Calexico High School

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