Jocelyne Flores
Kingwood,TX
Summary
Focused professional with strong background in employee relations and payroll processing. Organized and dependable candidate who excels in prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals. Highly capable of working with confidential information while ensuring the safety of any documents. Detail-oriented and able to learn new tasks quickly and effectively to which may be applied within future endeavors.
Overview
9
9
years of professional experience
Work History
Personal Shopper
H-E-B
06.2020 - Current
- Pull together orders, package up groceries each customer requested, and prepared them for pick up
- Assist customers with any questions or concerns during their visit at the store
- Demonstrated excellent communication skills and strived to exceed customer expectations
- Monitor dashboard in order to expedite customer throughput
- Help maintain facility in creative and customer friendly manner to maximize sales and gross profit potential
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Overnight Stocker
H-E-B
06.2020 - Current
- Stocked shelves to match planogram images and instructions.
- Helped team organize and conduct store-wide markdowns and clearance sales to move end-of season merchandise and make room for new stock.
- Assists in selecting, sorting, unloading merchandise form baskets into refrigeration, freezer and dry storage areas
- Responsible for stocking grocery products per established merchandising procedures during the overnight hours
- Performs work in an efficient manner and maintain high productivity standards
- Picked up boxes and related trash from sales floor to keep departments cleaned and well organized
Insurance Verification Specialist/ Assistant
NE Houston Dental Implant
01.2018 - 06.2020
- In charge of accounts receivable from insurance companies and patients
- Assured that all requirements necessary are present per insurance verification
- Updated insurance codes to ensure claims are processed successfully
- Contacted patients to assure they are aware of their copays and eligibility on procedures needed to be done
- Answered incoming calls and assisted patients and vendors with any questions
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Complied with HIPAA guidelines and regulations for confidential patient data and stayed up to date with healthcare laws
HR Assistant
One Hour Heating & Air Conditioning
05.2014 - 01.2018
- Worked with administration on HR related issues including disciplinary actions and leave of absence
- Answered and redirected incoming phone calls for office.
- Maintained office supplies, distributed mail and processed invoices for payment.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Followed up on any un-filed employee paperwork and forms
- Served as the depart liaison with HR division (recruitments, benefits, compliance, employee relations, and payroll)
- Keeping the staff up to date with the latest work policies and labor laws
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
Hostess/Banquet Assistant
Pappasito's
- Managed in – person and telephone guest inquiries and reservation bookings
- Arranged tables and chairs for special occasions and events.
- Trained and developed new hostess and kept them up to date with service policies
- Worked closely with front end staff to assist customers and maintain customer retention
- Monitored food and beverage supplies, assisting with restocking when needed.
- Assisted wait staff with timely food delivery and guest requests.
Education
Bachelor of Science - Psychology
University of Houston, College of Liberal Arts And Social Science
Associate of Arts -
Lonestar College
Skills
- Bilingual
- Administrative duties
- Multitasking Abilities
- Active listener
- Critical thinker
- Fast Learner
Languages
Spanish
Native or Bilingual
Timeline
Overnight Stocker
H-E-B
06.2020 - Current
Personal Shopper
H-E-B
06.2020 - Current
Insurance Verification Specialist/ Assistant
NE Houston Dental Implant
01.2018 - 06.2020
HR Assistant
One Hour Heating & Air Conditioning
05.2014 - 01.2018
Hostess/Banquet Assistant
Pappasito's
Bachelor of Science - Psychology
University of Houston, College of Liberal Arts And Social Science
Associate of Arts -
Lonestar College
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