Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jocelyne Gonsalez

Long Beach,CA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Office Receptionist

GMS Custom Rigz
Long Beach, CA
05.2023 - Current
  • Managed the front desk area by providing customer service and taking care of administrative tasks.
  • Maintained an organized filing system for office documents, records and correspondence.
  • Processed payments from customers using cash registers or point-of-sale systems.
  • Updated customer information in databases as required.
  • Coordinated courier services for outgoing packages or materials.
  • Scheduled appointments for customers and ensured all paperwork was completed accurately.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Provided support to other departments within the company as needed.

Assistant Manager

Santa Fe Importers
Long Beach, CA
11.2021 - 05.2023
  • Managed customer service inquiries and complaints in a timely manner.
  • Maintained up-to-date knowledge of company products and services.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Delegated daily tasks to team members to optimize group productivity.
  • Ensured compliance with safety regulations and company policies.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Resolved conflicts between team members in an effective manner.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Organized schedules, workflows and shift coverage to meet expected business demands.

Cashier

Santa Fe Importers
Long Beach, CA
01.2018 - 11.2021
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Stocked shelves with merchandise when needed.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions and offered product advice.

Cashier

Snow Monster
Long Beach, CA
04.2016 - 04.2017
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Answered customer inquiries regarding store policies and procedures.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Greeted customers and answered any questions they had about the store's products and services.

Education

Associate of Science - Business Administration

Long Beach City College
Long Beach, CA
06-2018

Some College (No Degree) - Business Finance

California State University - Dominguez Hills
Carson, CA

Skills

  • Document Management
  • Calendar Management
  • Basic Accounting
  • Office Management
  • Organization Skills
  • Verbal and Written Communication
  • Multitasking and Prioritization
  • Initiative and Self-Motivation
  • Spanish Fluency

Certification

Real Estate License - In Progress

Timeline

Office Receptionist

GMS Custom Rigz
05.2023 - Current

Assistant Manager

Santa Fe Importers
11.2021 - 05.2023

Cashier

Santa Fe Importers
01.2018 - 11.2021

Cashier

Snow Monster
04.2016 - 04.2017

Associate of Science - Business Administration

Long Beach City College

Some College (No Degree) - Business Finance

California State University - Dominguez Hills

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Jocelyne Gonsalez