Jocelyne Gonsalez
Long Beach,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Office Receptionist
GMS Custom Rigz
Long Beach, CA
05.2023 - Current
- Managed the front desk area by providing customer service and taking care of administrative tasks.
- Maintained an organized filing system for office documents, records and correspondence.
- Processed payments from customers using cash registers or point-of-sale systems.
- Updated customer information in databases as required.
- Coordinated courier services for outgoing packages or materials.
- Scheduled appointments for customers and ensured all paperwork was completed accurately.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Provided support to other departments within the company as needed.
Assistant Manager
Santa Fe Importers
Long Beach, CA
11.2021 - 05.2023
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Ensured compliance with safety regulations and company policies.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Resolved conflicts between team members in an effective manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Organized schedules, workflows and shift coverage to meet expected business demands.
Cashier
Santa Fe Importers
Long Beach, CA
01.2018 - 11.2021
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Stocked shelves with merchandise when needed.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
Cashier
Snow Monster
Long Beach, CA
04.2016 - 04.2017
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Answered customer inquiries regarding store policies and procedures.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Greeted customers and answered any questions they had about the store's products and services.
Education
Associate of Science - Business Administration
Long Beach City College
Long Beach, CA06-2018
Some College (No Degree) - Business Finance
California State University - Dominguez Hills
Carson, CASkills
- Document Management
- Calendar Management
- Basic Accounting
- Office Management
- Organization Skills
- Verbal and Written Communication
- Multitasking and Prioritization
- Initiative and Self-Motivation
- Spanish Fluency
Certification
Real Estate License - In Progress
Timeline
Office Receptionist
GMS Custom Rigz
05.2023 - Current
Assistant Manager
Santa Fe Importers
11.2021 - 05.2023
Cashier
Santa Fe Importers
01.2018 - 11.2021
Cashier
Snow Monster
04.2016 - 04.2017
Associate of Science - Business Administration
Long Beach City College
Some College (No Degree) - Business Finance
California State University - Dominguez Hills
Real Estate License - In Progress
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