Jocelyne Guzman-Soto
Cicero,IL
Summary
Professional and knowledgeable offering efficient planning, problem-solving, and communication skills. Highly professional, dependable, reliable and able to perform duties with minimal supervision.
Overview
8
8
years of professional experience
Work History
Clinic Coordinator
Rush University Medical Center
04.2022 - Current
- Greets and acknowledges patients at the front desk, checks patients in and out of the clinic, and performs practice designated activities to support new patients
- Collects time of service payments and posts payments in EPIC
- Addresses calls efficiently and courteously
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Takes accurate and clear messages that provide sufficient information for the clinical staff
- Schedules, cancels, and reschedules patient appointments
- Appropriately transfers patients to pre-registration for insurance verification
- Exercises discretion and independent judgment in daily activities
- Completes special assignments requiring collecting and organizing data
- Coordinates administrative office functions as assigned including completion of EPIC in-box messages
- Answers phone calls, receives and screens patients, e-mails and faxes, providing information and resolving complaints using good judgment and the interpretation of policies and procedures.
- Maintains and retrieves medical records per HIM protocol
- Problem solves issues by seeking out the appropriate resources
- Manages and administers the daily operations, organizes work, sets priorities, meets critical deadlines and follows-up assignments with minimum direction.
- Serves as primary contact for monitoring, ordering, stocking office supplies and managing office equipment maintenance and repair issues as well as environmental service problems
- Works cooperatively in a team environment
- Efficient multitasking
Ship From Store Specialist
Petco animal supplies, inc
08.2020 - 12.2021
- Was responsible for the efficient execution of ship from store operations to ensure consistency with product picking, packaging, & shipping in the store
- Was responsible for reducing time spent on ship from store operations due to an increased familiarity and process efficiencies
- Assisted in the receiving of merchandise & shipping from store supplies to and from the store and to ensure that all merchandise & sfs supplies are accurately stocked, and provided guest service, as necessary
- Provided optimal guest experience services
- Assisted guests in the proper selection of merchandise in accordance with their identified needs
- Demonstrated a high level of interest in the welfare, health, and proper handling of all animals
- Performed related duties in support of the store attaining its assigned sales goal
- Ensured merchandise was properly stocked and priced.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Trained and supervised new employees to use selling strategies and apply best practices.
Seasonal Sales Associate
Harbor Freight Tools USA
03.2019 - 06.2019
- Greeted customers and provided an enjoyable shopping experience for all customers
- Completed all store housekeeping functions
- Replenished products and supplies to ensure in-stock conditions at all times
- Operated the cash register, scan items, bag merchandise and make/provide change for purchase
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
Seasonal Sales Associate
Carters Inc
09.2018 - 12.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
Sales Associate
Footlocker Retail
04.2015 - 01.2017
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained clean sales floor and straightened and faced merchandise.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Managed cash register after end of shift to balance and record accurate transactions.
- Trained and supervised new employees to use selling strategies and apply best practices.
Floor Supervisor
McDonald's
08.2015 - 09.2016
- Was responsible for inventory management, managing crew, exceptional customer service, safety, and security training
- Managed large amounts of money daily and monitors the restaurant’s cash flow
- Conducted regular inspections of the kitchen to determine whether proper standards of hygiene and sanitation are maintained
- Resolved customer complaints in a professional manner
- Maintained health and food safety standards at all stages, from storage through delivery.
- Kept guest and work areas clean, organized and sanitized per established standards.
- Tracked food production levels, meal counts, and supply costs.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
Education
High School Diploma -
J Sterling Morton East High School
Cicero, IL01.2018
Skills
- Erm epic
- Excel
- Customer service
- Ability to work under pressure
- Collaboration
- Office Supplies and Inventory
- Independence
- Professionalism
- Organization
- Time management
- Interpersonal skills
- Written and verbal communication
- Attention to detail
- Outlook
- Microsoft word
- Time management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Clinic Coordinator
Rush University Medical Center
04.2022 - Current
Ship From Store Specialist
Petco animal supplies, inc
08.2020 - 12.2021
Seasonal Sales Associate
Harbor Freight Tools USA
03.2019 - 06.2019
Seasonal Sales Associate
Carters Inc
09.2018 - 12.2018
Floor Supervisor
McDonald's
08.2015 - 09.2016
Sales Associate
Footlocker Retail
04.2015 - 01.2017
High School Diploma -
J Sterling Morton East High School
Similar Profiles
Virginia CabreraVirginia Cabrera
Supervisor at Rush University Medical Center/Rush Oak ParkSupervisor at Rush University Medical Center/Rush Oak Park
Tanique ParkerTanique Parker
Labor & Delivery RN at Rush University Medical CenterLabor & Delivery RN at Rush University Medical Center
Clinatta BakerClinatta Baker
Environmental Service Technician at Rush University Medical Center, RUMCEnvironmental Service Technician at Rush University Medical Center, RUMC
Jada JohnsonJada Johnson
Licensed Clinical Social Worker/Psychotherapist at RUSH University Medical CenterLicensed Clinical Social Worker/Psychotherapist at RUSH University Medical Center
Anthony RiveraAnthony Rivera
Cook /Kitchen Helper at Panda ExpressCook /Kitchen Helper at Panda Express