Jocelyne Vasquez
Vallejo,CA
Summary
Experienced and dedicated professional focused on promoting social and economic well-being of individuals and families. Adept at offering guidance, support, and assistance to those in need. Possessing strong communication and management skills, committed to inspiring community service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Family Resource Navigator
BANANAS Inc
04.2019 - Current
- Increased navigational accuracy by consistently updating and maintaining electronic charts and navigation tools.
- Exercised strong decision-making skills during high-stress emergency scenarios while adhering to company policies and procedures.
- Streamlined communication between bridge team members, fostering a collaborative working environment for successful navigation.
- Led support groups for parents, fostering a sense of community among participants and providing a space for shared learning experiences.
- Participated in ongoing professional development opportunities to stay current on best practices and innovative approaches within the field of family support services.
- Trained new staff members on agency policies and procedures, promoting consistent service delivery across team members' workloads.
- Facilitated parent education workshops, empowering participants with knowledge and skills to improve family dynamics.
- Conducted home visits to assess living environments, identifying areas for improvement or intervention.
- Developed and implemented individualized plans for families, resulting in improved overall wellbeing.
- Coordinated referrals to specialized services, expediting the provision of targeted support for families in need.
- Established partnerships with local organizations, expanding the range of available resources for families served.
- Maintained detailed case files, ensuring accurate documentation of services provided and progress made.
- Enhanced family support by assessing needs and providing appropriate resources.
- Developed culturally responsive approaches to service delivery, ensuring inclusivity and accessibility for diverse populations served.
- Evaluated program effectiveness through data collection and analysis, informing continuous quality improvement efforts.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
Administrative Assistant
US Healthworks Medical
03.2017 - 03.2019
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
- Generated reports and logged patient information for reliable records.
- Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Greeted patients and provided required paperwork to facilitate services.
- Called patients to confirm scheduled appointments day in advance.
- Demonstrated proficiency in various medical software programs, adeptly adapting to new technology as required for optimal job performance.
- Contributed to a positive office environment by fostering strong working relationships with colleagues, resulting in improved team collaboration.
- Assisted in the training of new administrative staff members, sharing expertise and best practices to support their professional development.
- Anticipated supply needs and placed orders proactively, preventing shortages that could disrupt daily clinic operations or compromise patient care quality.
- Followed up with insurance companies to secure timely payment.
- Maintained cleanliness and organization within the reception area, creating a welcoming atmosphere for patients and visitors alike.
Assistant Manager
Noahs Bagel
08.2017 - 02.2017
- Interview, hire, train, oversee, and sometimes fire employees.
- Manage the inventory and order food and beverages, equipment, and supplies
- Oversee food preparation, portion sizes, and the overall presentation of food
- Inspect supplies, equipment, and work areas
- Ensure employees comply with health and food safety standards and regulations
- Investigate and resolve complaints regarding food quality or service
- Schedule staff hours and assign duties
- Maintain budgets, payroll records and review financial transactions
- Establish standards for personnel performance and customer service.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
Hospitality Manager, Shift Manager, Server and Cashier
Hometown Buffet
02.2014 - 11.2016
- Fast and accurate transactions
- Assisted hosts in maintaining an inviting entrance area while warmly greeting guests and escorting them to their seats
- Developed restaurant image by providing fast and courteous service to guests
- Consistently exceeded sales goals by efficiently managing sections and multi-tasking
- Delegate tasks to restaurant staff and supervise their performance
- Maintain a fully-stocked inventory and order food supplies.
- Increased customer service ratings significantly through personable service.
- Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.
- Optimized staffing schedules based on expected occupancy rates, maximizing productivity without compromising on service quality.
- Developed a loyal customer base by consistently exceeding expectations with personalized attention and care.
- Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service delivery.
- Organized special events and promotions, resulting in increased bookings and repeat business.
- Ensured compliance with industry standards and regulations through regular audits and inspections.
- Reduced costs through effective budget management while maintaining exceptional service levels.
- Increased revenue by developing and implementing innovative marketing strategies to attract new customers.
- Scheduled work hours for 50 employees to achieve adequate manpower coverage.
- Filed incident reports and handled inappropriate behavior to document problems and disturbances.
- Upheld brand reputation through strict adherence to corporate policies and guidelines relating to guest interactions and facility maintenance.
Education
Bachelor of Arts - Ethnic Studies
California State University - East Bay
Hayward, CA05.2025
Associate of Arts - Sociology
Solano Community College
Fairfield, CA05.2023
High School Diploma -
De Anza High School
Richmond, CA06.2013
Skills
- Fast Typer
- Hard worker
- Patient
- Good communicator
- Proficient with Microsoft Office
- Internet and Social Media
- Ability to work under pressure
- Time Management
- Adaptability
- Self-motivation
- Decision making
- Conflict Resolution
- Relationship Building
- Client documentation
- Independent
- Community Resources
- Multicultural Competence
- Child Development
- Behavioral assessment
- Family Dynamics
- Teamwork and Collaboration
- Mental health awareness
- Substance Abuse Knowledge
Community Service
Church, Richmond, CA, Every month provided community with free food, clothes and personal hygiene products, Mentored and gave classes to children and teenagers ages 4-16, Helped program community events with other churches
References
- Cecilia Orellana, (510) 478-6506
- Ray Hernandez, (510) 520-1703
Certification
- certified in training for Trauma Informed Care
- Knowledge in ACES (Adverse Childhood Experiences)
- Able to provide trainings and coaching in Spanish and English
Languages
Spanish
Native or Bilingual
Timeline
Family Resource Navigator
BANANAS Inc
04.2019 - Current
Assistant Manager
Noahs Bagel
08.2017 - 02.2017
Administrative Assistant
US Healthworks Medical
03.2017 - 03.2019
Hospitality Manager, Shift Manager, Server and Cashier
Hometown Buffet
02.2014 - 11.2016
Bachelor of Arts - Ethnic Studies
California State University - East Bay
Associate of Arts - Sociology
Solano Community College
High School Diploma -
De Anza High School
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