Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
Awards
Generic

Jocelyne Lopez Hernandez

Cudahy,WI

Summary

Dynamic and motivated professional with extensive experience in fast-paced environments. Expertise in problem-solving, multitasking, and fostering teamwork, combined with a strong commitment to exceptional customer service and building positive relationships with diverse individuals. Proven track record in swiftly assessing customer needs and providing tailored solutions while effectively managing customer relations and demonstrating comprehensive product knowledge. Recognized for reliability, adaptability to evolving demands, and a results-oriented mindset prioritizing efficient and empathetic service delivery.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Server/Bartender

Paisano's Italian Restaurant
10.2024 - 07.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Fulfillment Associate

lowe’s
02.2024 - 08.2024
  • As a Fulfillment Associate, I have developed excellent organizational and time management skills to ensure the efficient completion of tasks.
  • Followed safety protocols to protect merchandise from damage.
  • With my background working as a Fulfillment Associate, I understand the importance of meeting deadlines without compromising quality standards set by the company.
  • I interact with customers and make sure I take care of all their needs.
  • I possess excellent attention to detail when performing duties such as labeling packages correctly or verifying order information before processing it further.
  • In addition to being able to lift heavy objects up to 50 lbs., I can also stand for long periods of time while completing assigned tasks.
  • My ability to think on my feet helps me anticipate potential problems during the process of fulfilling orders so that they can be addressed quickly.
  • Tracked customer satisfaction ratings through surveys and other methods in order identify areas of improvement.
  • Maintained positive working relationships with customers, team members, and leadership.
  • Stored product correctly in staging area, following safety guidelines.
  • Resolved customer complaints quickly by contacting leadership.
  • Helped customers in finding unique items to fit their individual style.

Online Personal Shopper

walmart
07.2023 - 12.2023
  • Provided excellent customer service by responding promptly to inquiries and complaints.
  • Responsible for ensuring that all orders are properly packaged prior to shipping out.

Crew Member

Culver's Restaurant
05.2022 - 01.2023
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Promoted a positive work environment through effective communication and teamwork among staff members.

Cashier

Pete’s fruit market
06.2020 - 03.2022
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
  • Responded quickly to meet customer needs and resolve problems. Managing 10 calls all at once daily from customers.
  • Committed to delivering excellent customer service while working in a fast-paced environment alone.
  • Focused on learning new skills and staying updated with industry changes.
  • Participated in ongoing training to enhance own job skills and knowledge.
  • Provided efficient and courteous service to customers at all times.
  • Operated cash register and accurately processed payments, returns, and exchanges.
  • Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
  • Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
  • Built and maintained positive working relationships with co-workers.
  • Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
  • Provided excellent customer service by greeting customers and offering assistance.
  • Helped restock shelves when necessary to maintain an organized display area.
  • Accurately processed customer payments using cash, credit cards, and checks.
  • Managed large amounts of cash accurately during busy hours in a fast-paced environment.
  • Developed strong customer relationships to support satisfaction and loyalty.
  • Handled customer complaints and inquiries in a courteous and efficient manner.
  • Counted and balanced cash drawer at the beginning and end of each shift.
  • Utilized problem solving skills to effectively handle difficult situations.

Education

Associate Degree in Criminal Justice - Criminal Justice

Milwaukee Area Technical College
Oak Creek, WI
05-2026

High School Diploma -

Carmen Southeast High School
Milwaukee, WI
06.2023

Skills

  • Strong work ethic
  • Schedule Coordination
  • Customer Service
  • Loss Prevention
  • Order Picking
  • Team Leadership
  • Relationship Building
  • Exceptional customer service
  • Team collaboration
  • Performance improvement
  • Task prioritization

Certification

Drivers license

LANGUAGES

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Server/Bartender

Paisano's Italian Restaurant
10.2024 - 07.2025

Fulfillment Associate

lowe’s
02.2024 - 08.2024

Online Personal Shopper

walmart
07.2023 - 12.2023

Crew Member

Culver's Restaurant
05.2022 - 01.2023

Cashier

Pete’s fruit market
06.2020 - 03.2022

Associate Degree in Criminal Justice - Criminal Justice

Milwaukee Area Technical College

High School Diploma -

Carmen Southeast High School

Awards

High school diploma

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