Jocelyne Nerio
Columbus,OH
Summary
Successful HR Assistant with background completing various administrative support and general human resources duties. Reliable with well-rounded skills to aid employees and department staff. Talented at applying wide knowledge of policies and procedures for compliance.
Overview
5
5
years of professional experience
Work History
HR Assistant
Employment Solution
06.2022 - 04.2024
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Maintained office supplies, distributed mail and processed invoices for payment.
- Maintained E-verify system following protocol and sending letters via mail to applicants how needed further instructions.
- Traveled to our offices and ensured all followed the same procedures and all employees were following with our core values.
- Ensured Applicants were heard and their concerns were solved regarding their payroll and positions.
- Communicated with our Talent Scout team to ensure they were getting the needed information to call future applicants.
Administrative Executive
Nerio's Home Remodeling Team
03.2020 - 10.2023
- Created and updated records and files to maintain document compliance.
- Handled confidential information with utmost discretion, ensuring sensitive data was protected from unauthorized access.
- Collected data, input records, and protected electronic files.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues in a timely manner.
- Created Invoices for Clients as well as followed up with each client regarding the invoices and ensured they understood each item and accommodated any request if possible.
- Created time sheet for employees and filled out checks correctly and in a timely matter.
Talent Scout
Employment Solutions
09.2021 - 06.2022
- Utilized data-driven insights to inform decision-making around recruitment strategy adjustments or improvements.
- Managed candidate pipelines efficiently, reducing overall time spent on administrative tasks related to talent scouting.
- Identified top talent by implementing strategic sourcing and recruiting techniques.
- Consistently exceeded performance metrics by proactively identifying new sourcing channels and strategies.
Administrative Assistant
Employment Solutions
05.2021 - 09.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Ensured to get correct Identification from each applicant and helped them with the onboarding documents such as Tax forms, I-9's, Health Insurance, WOTC, Etc.
- Followed procedures to complete in office drug screen fors applicants and notated correctly in each profile.
- Obtained Direct Deposit and/or any other banking information for applicants
To Go Host/Restaurant Hostess
Texas Roadhouse Restaurant
03.2020 - 05.2021
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Ensured food met our quality standards and met federal food guidlines
Cashier Assistant Manager
Taqueria Los Guachos
06.2019 - 03.2020
- Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
- Assisted in inventory management tasks, ensuring optimal stock levels and minimizing product loss due to expiration or damage.
- Improved overall store cleanliness and presentation, resulting in a more welcoming atmosphere for customers.
- Built positive relationships with customers to increase repeat business.
- Ensured Cashier was accounted and Cash met our requirements.
- Helped with scheduling needs for front and back office
Education
High School Diploma -
Westerville Central High School
Westerville, OH05.2020
Skills
- Employee Relations
- File Maintenance
- Human resources records
- Benefits Administration
- Payroll Administration
- New employee onboarding
- Clerical Support
- Background Checks
- Diversity awareness
- Training Coordination
- Office Administration
- Bilingual ( Spanish)
- Administrative Skills
Languages
Spanish
Native or Bilingual
Timeline
HR Assistant
Employment Solution
06.2022 - 04.2024
Talent Scout
Employment Solutions
09.2021 - 06.2022
Administrative Assistant
Employment Solutions
05.2021 - 09.2021
Administrative Executive
Nerio's Home Remodeling Team
03.2020 - 10.2023
To Go Host/Restaurant Hostess
Texas Roadhouse Restaurant
03.2020 - 05.2021
Cashier Assistant Manager
Taqueria Los Guachos
06.2019 - 03.2020
High School Diploma -
Westerville Central High School
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