Jocelyne Nubed
Dallas,GA
Summary
Enthusiastic Customer Service Representative with a passion for helping others, experienced in handling high-volume calls and providing exceptional support to ensure customer loyalty and retention.
Overview
7
7
years of professional experience
Work History
Handling Officer
Transuniverse Group
08.2021 - 06.2024
- Monitoring the loading and unloading schedule and informing/supporting the warehouse staff.
- Monitoring the loading and unloading schedule and informing/supporting the warehouse staff.
- Organizing loading and unloading lists, in consultation with the operational departments, each with their own specific requirements and according to internal procedures.
- Dealing with and/or drawing up all transport administration documents (customs/CMR etc.) to pass on to the drivers as soon as the trucks have been loaded.
- The Collection , checking, release, submission and management of basic data.
- (in the ERP system Navision) and the associated correspondence, according to internal procedures.
- Processing data from the warehouse: with regarding
- numbers/dimensions/weights and making adjustments in agreement with the operational department and reporting damage to the Quality Department (photos, damage report etc.).
- Classification and digitalization of transport and company documents
- according to internal guidelines.
Assistant Sales Manager
SAMUatc
04.2019 - 09.2019
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Assisted sales team with completing customer transactions and managing issues.
- Developed strong client relationships for repeat business and increased referrals.
- Developed strategies to achieve personal target and motivated associates to optimize sales performance.
- Provided excellent customer service and assisted departments to maximize opportunities to achieve all company objectives.
- Analyzed and recommended ways to enhance profitability through increased sales thus, achieved company’s objectives.
- Managed all communication with existing clients in order to maintain a long-term relationship through various modes such as telephone and messages.
- Maintained an effective communication with the team and communicated customers experiences and feedbacks to the brand team to re-align company strategies accordingly.
- Ensured the company compliance with administrative and procedural guidelines and deadlines to meet targeted sales and profits.
- Prospected potential clients and did follow ups to make sure the sale was made.
- Maintained good professional relationships with high-end customers and designed retention strategies with regular customers.
- Supervised daily operations and ensure achievement of all productivity and sales target and recommended solutions to enhance company’s profit.
Customer Relations Manager and Receptionist
Sun Express Financial Services
09.2017 - 12.2018
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Developed strong relationships with key clients, resulting in increased loyalty and a 35% increase in repeat business.
- Contributed to product development efforts by providing insights on consumer preferences gathered from direct client interactions and feedback analysis.
- Received and announced clients, respectively.
- Received phone calls from customers and forwarded them, respectively.
- Received documents including incoming checks, registered, and forwarded them accordingly.
- Informed clients on the various products and services.
- Prospected clients in and out of the office, both old and new.
- Updated clients on any new products or services.
- Filled account opening forms with customers.
- Opened accounts in the system, and updated customer’s database.
- Checked customer’s account balance and printed account statements.
- Mounted and personalized check booklets.
- Issued check booklets and passbooks.
- Informed clients on loan documents and procedures involved.
- Filled check booklets and updated passbooks.
- Registered and filed customer’s account opening forms and other important documents.
- Wrote weekly and monthly reports.
- Supervised the cleaning lady and stocked cleaning supplies.
Insurance Sales Agent
Activa Assurance and Insurance
05.2017 - 08.2017
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Contributed to agency success by consistently meeting or exceeding monthly sales targets.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Built customer portfolios.
- Prospected potential clients.
- Sold insurance policies to clients.
- Monthly collections of premiums.
- Negotiated standing orders with banks, credit unions and micro finances.
- Did follow up of existing and future clients.
- Reported clients’ feedback and experiences back to my team in order to re-align company strategies accordingly.
- Provided good customer service to my clients by making sure the clients were well taken cared of.
- Maintained a good customer relation with my clients.
Education
Master of Science - Nutrition And Rural Development
Ghent University
Ghent, Belgium09-2022
Skills
- Innovation and creativity
- Detailed oriented and analytical
- Strong communication and organizational skills
- Customer experience and CRM
- Voice of customer
- Microsoft Teams
- Slack/Asana
- Microsoft suite
- Adobe acrobat/PDF and DocuSign
- Bilingual (English andFrench)
Timeline
Handling Officer
Transuniverse Group
08.2021 - 06.2024
Assistant Sales Manager
SAMUatc
04.2019 - 09.2019
Customer Relations Manager and Receptionist
Sun Express Financial Services
09.2017 - 12.2018
Insurance Sales Agent
Activa Assurance and Insurance
05.2017 - 08.2017
Master of Science - Nutrition And Rural Development
Ghent University
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