JOCELYNE RIVERA

Waterbury,CT

Summary

Accomplished Operations Manager and Inventory Specialist with a proven track record, adept in inventory management and staff leadership. Excelled in reducing inventory shrinkage and enhancing team performance. Bilingual in English and Spanish, demonstrating exceptional customer service and problem-solving skills.

Overview

years of professional experience

Work History

OPERATIONS MANAGER / INVENTORY SPECIALIST

Staples

12.2023 - Current

Monitored daily cash discrepancies, inventory shrinkage.
Completed physical inventory counts weekly.
Inspected incoming and outgoing shipments to identify discrepancies with records.
Utilized pallet jack to load, unload, transport store goods.
Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.

Shift Supervisor

Rite Aid

06.2020 - 12.2023

Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
Completed store opening and closing procedures and balanced tills.
Developed and maintained relationships with external vendors.
Assisted in hiring and training of team members.
Executed planograms / merchandise displays in a timely manner to drive sales.

Skills

Inventory Management
Customer Service

Staff Management
Bilingual in English and Spanish

Languages

English

Native or Bilingual

Spanish