JOCELYNE INEZ CRANE-OLIWA

Possesses a superior work ethic, highly driven and motivated with an approach that is well balanced, professional, knowledge driven with warmth, friendliness and tenacious follow-through. This always results in trust, building strong ongoing alliances and working relationships resulting in retention and growth. Having a true understanding and delivery to all staff members we are a team, cross training is essential. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Dynamic individual with hands-on experience, as well as being a strong communicator utilizing my university studies in identifying, developing, truly engaging with each person, learning their strengths and what drives them. Diversity in team building is essential as well as the key to success. I have the innate ability to problem solve quickly when time essential challenges arise, ebb and flow through challenges as if this was the plan all along. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Networked with all local trade schools, creating long lasting relationships for their recent graduating classes, getting in front to present who and what we are, and why they want to work for our organization. Continual training from vendors further advancing their fundamentals. Leading by example with a hands on application by learning the outside in and inside out always providdd a different perspective, creating strong insights to the people out on the ground bringing the business in to people doing the work inside the shop, streamlining and defining why things need to be done the way they are. Knowledge is power, anyone is capable of being successful by the sheer confidence and knowledge they exude. HR is the bipartisanship between owners and employees, I was always honest on this fact, give employees the benefit of the doubt that they know you are handing them a pile of make believe. My approach was I am here to protect the company, and owners but I was also there to represent their interests in monetary increases and advancement when they made initiatives in leadership roles when we short staffed .

Highly-effective Human Resources Director is keeping your word, leading by example, setting people up to succeed NOT fail. This is done by delivering strategies for maximizing personnel retention and productivity. Knowledgeable in one role in this day and age is not enough, being able to demonstrate diversity in skill set is almost mandatory in industries today. Oversee well-organized and efficient HR operations by balancing organizational targets with compliance and employee demands. Focused on maximizing resource utilization and enhancing performance with forward-thinking approaches. Solid background of improving collaboration and consensus across each division within the company environments. Multi-talented Human Resources Executive successful at streamlining costs and maximizing company profile in job market. Versed in EEOC and other relevant compliance statutes. Excellent organizational and time management skills coupled with task prioritization.

Open door policy with HR, always ensuring a secure, safe and open place to communicate anything that may affect their job performance.

• Documented and resolved employee frustrations about not having yearly review. This led to a total transformation in which I led annual reviews and increases, or set standards that needed to be obtained to earn more. This resulted in a very positive impact on the company and their performances..
• Rolled out ADP payroll systems
• Achieved cross training by implementing training sheets and check sheets, required to be signed by both trainee and trainer every week, handed into me
• Supervised team of 60 + staff members that were not using time & attendance via their cell phone or clock. As well as developed time off sheets, establishing a 2 person rule for each department to request same time off, and also created a shared calendar for the whole company what dates were accounted for, or blacked out
• Used Excel spreadsheets to establish all registration renewals and EZ-Pass violations which let to successfully disputing any and all violations and never a lapse in registration.
• Implemented yearly Holiday party and summer barbecue as our way of saying thank you to all the employee dedications.
• Kept track of every employee from CEO to Driver’e birthday on a shared calendar personalizing the work force.
• Established strong relationships in the trade schools that had graduates coming up so we would have the opportunity to speak with them first.
• Had open door policy for ALL employees to always feel they can come discuss any frustrations or concerns they may have.
• When I started they had no retail business, due to my strong retail background, I started retail which was kept as a house account until I established business and hired someone to take over. Proud achievement was $0.00 to $60-80K by myself month over month from my strong work ethic and absolute belief of answering all questions/phone calls/emails expeditiously with customer satisfaction and excellence a priority.