Jocelyn Hernandez
Portland
Summary
Versatile Executive Director focused on promoting mission and increasing effectiveness of key programs. Passionate about managing and overseeing implementation of company's daily operations. Quick and firm decision-maker possessing first-rate communication and organizational skills. Recognized for successfully collaborating with management to develop work plans, financials and strategies.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Executive Director
Monterey Court Memory Care
2022.03 - 2023.09
- Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
- Promoted a culture of continuous improvement by encouraging professional development opportunities for staff members.
- Evaluated program outcomes using data-driven metrics, identifying areas for improvement and implementing targeted interventions.
- Set organizational goals and objectives to guide and direct company focus and achieve mission fulfillment.
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
Executive Director
Avamere Laurelhurst Village
2018.11 - 2022.01
- Responsibility for the overall administration of the community, including strategic planning, goal setting, financial activities, and reporting.
- Provide leadership in developing and implementing systems for efficient and comprehensive service and patient care.
- Ensure accountability, communication, and good working relationships with team members.
- Ensure compliance of programs and community with State, and federal regulations.
- Spearheaded matrix organizational plan with clear roles and responsibilities to enhance processes, maintain quality and enforce regulatory compliance.
- Established new customer service and problem resolution processes to improve client satisfaction rates.
- Interviewed, supervised and motivated staff members to achieve optimal productivity.
Resident Care Coordinator
Avamere Laurelhurst Village
2018.03 - 2018.11
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Educated families and patients on current facility procedures, medical diagnoses and best courses of action.
- Coordinated Care conferences.
- Administered medications to patients and remained vigilant for negative side effects.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Created staff and care schedules for meals, events, bathing, medication distribution and visiting hours.
- Hired and trained new staff members on facility policies, patient care and medicine distribution.
- Helped clients manage money, pay bills and shop for groceries or personal items.
- Remained alert to problems or health issues of clients and competently responded.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
Education
High School Diploma -
Grant High School
Portland, OR06.2016
Skills
- Financial Reporting Coordination
- Financial Operations Oversight
- Interdepartmental Functions Coordination
- Employee Recruitment and Hiring
- In-service Programs
- Employee Training Program
- Data Analysis
- Policy and Program Development
- Verbal and Written Communication
- Employee Work Scheduling
- Employee Supervision
- HIPAA Guidelines
- Facility Inspections
- Clinical Quality Program Standards
- Quality Assurance Controls
- Point Click Care
- Epic
- Pinnacle
Certification
- Residential Care Facility Administrator License - 9/18/2020 to present.
- Assisted Living and Residential Care 40-Hour Administrator Training Course - 2018
Timeline
Executive Director
Monterey Court Memory Care
2022.03 - 2023.09
Executive Director
Avamere Laurelhurst Village
2018.11 - 2022.01
Resident Care Coordinator
Avamere Laurelhurst Village
2018.03 - 2018.11
High School Diploma -
Grant High School
- Residential Care Facility Administrator License - 9/18/2020 to present.
- Assisted Living and Residential Care 40-Hour Administrator Training Course - 2018
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