Jocelynn Ahnstrom
Suisun,CA
Summary
I have over 14 years of accumulated Management experience. As the Director of the Wellness Department, at Carlton Senior Living I have been able to work with some of the best residents, families and co-workers. It is an honor to be one of the people they can turn to when in need of guidance, and a solution. Approachable individual with excellent communication, problem-solving, and organizational skills. Passionate about helping others succeed with proven track record in developing successful relationships, that foster a sense of community among residents to support individuals in times of need.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Director of Resident Services
Carlton Senior Living
11.2011 - Current
- Assess new and existing residents upon admission, annually, and change of condition. Adjusted Service plans as needed.
- Established familiarity and rapport with residents to effectively gain service feedback and understand residents' needs and preferences.
- Oversee Care Department consisting of Care-Partners, Medication Department, and Nursing team, 25-30 combined associates.
- Interviewing Wellness Team members, through staff development, trainings, and monthly In-Services
- Incident investigation. Follow up Care Conferences with residents and families to implement interventions to reduce risk.
- Authorized driver, I assisted with Doctor appointments and transportation as needed
- Previously as Resident Liaison, I worked with residents during acclimation, introducing them to residents with similar interests. I was able to connect them to proper departments to address any specific needs. I ran The Sunshine Committee, bringing residents to visit those that were out of community in Skilled nursing. We would bring cards that were signed by their friends, balloons and flowers.
- I assisted The Welcoming Committee, notifying committee members of new residents, coordinating welcoming parties,
- As Resident Liaison I attended Resident Counsel and Food Committee meetings on resident's behalf. I assisted with minutes, as well as resolving issues as needed.
Operations Manager
Spirit Delivery & Distribution
06.2005 - 08.2011
- Established positive and effective communication among departments, and organization leadership, reducing miscommunications and missed deadlines.
- Worked with contracted drivers, managing division of loads, billing and service orders.
- Interviewed, hired support team members. Managed outside Specialized Service work.
- Managed inside Service Technicians, freight claims and all day to day operations.
- Assisted with receiving
- Ride along with drivers to ensure customer satisfaction
Customer Service Representative
Spectrum
04.2001 - 08.2004
- Weatherization Department intake of new clients, scheduling their assessments. Completed assessments were processed, sending out various work orders for glass, stoves, fans, insulation, refrigerator replacements to outside contractors.
- Maintained customer satisfaction with prompt intake and scheduling.
- Schedule daily routes for 2-3 crews for weatherization.
- Offered advice and assistance to customers, paying attention to special scheduling needs or want
- Assisted with additional support referrals as needed.
Education
6 Units in Early Childhood Development - Summer Classes in Early Childhood Development
Chabot College
Hayward, CASkills
- Staff Coordination
- Creating Positive Experiences
- Customer Relationships
- Ability to flex, to support all departments as needed
- Conflict resolution
- Resident Support
- Emergency Response
- Assessing Residents
- Rental Pricing Strategies
Certification
- CPR and First Aid certified 2022-2024
RCFE Licensed Administrator
RCFE License under Title 22 since 2018
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
"It only takes a spark"
Kurt Kaiser
Timeline
Director of Resident Services
Carlton Senior Living
11.2011 - Current
Operations Manager
Spirit Delivery & Distribution
06.2005 - 08.2011
Customer Service Representative
Spectrum
04.2001 - 08.2004
6 Units in Early Childhood Development - Summer Classes in Early Childhood Development
Chabot College