Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Jocelynn Colon

Jocelynn Colon

Bethlehem,United States

Summary

Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

1
1
Certification

Work History

Shift Manager

Arbys Resturant
11.2021 - 04.2022
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Established team priorities, maintained schedules and monitored performance.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Tracked receipts, employee hours, and inventory movements.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Scheduled staff to establish adequate coverage during peak business hours.
  • Trained and mentored new employees to maximize team performance.
  • Supervised employees and oversaw quality compliance with company standards for food and services.

Shift Manager

Taco Bell Restaurant
02.2022 - 03.2022
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Established team priorities, maintained schedules and monitored performance.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Excelled in every store position and regularly backed up front-line staff.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Tracked receipts, employee hours, and inventory movements.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Scheduled staff to establish adequate coverage during peak business hours.

Education

High School Diploma -

Insight PA Charter School, Bethlehem, PA
06.2023

Skills

  • Business Management Principles
  • Financial Forecasting
  • Graphic Design
  • Contract Law
  • Customer Service
  • Environmental Policy
  • Sales Activities
  • Verbal and Written Communication
  • Corporate Social Responsibility
  • Train Employees
  • Fire Safety Regulations
  • Greet Guests
  • Opening and Closing Procedures
  • Health and Safety Regulations
  • Employment Law
  • Order Supplies
  • Financial Management
  • Payment Processing
  • Sales Strategies
  • Set Organizational Policies

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 20 staff members.

Certification

  • CM - Certified Manager Certification

Languages

English
Full Professional

Timeline

Shift Manager - Taco Bell Restaurant
02.2022 - 03.2022
Shift Manager - Arbys Resturant
11.2021 - 04.2022
Insight PA Charter School - High School Diploma,

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Jocelynn Colon