Jocelynn Holt
Carmichael,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Home Health Aide
Home Support Services, IHSS
03.2011 - Current
- Develop care plans and schedules in collaboration with Registered Nurses and client's families
- Assist with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Reteach independent living and life skills to elderly clients
- Maintain accurate, documentation of care performed, as well as vital signs and blood sugar readings
Fact Finding Agent
Aston Carter
10.2021 - 04.2022
- Analyzed UI claim information to determine cause of outstanding issues
- Assessed eligibility requirements based on UI code, policies and procedures
- Communicated with claimants and employers via email and telephone to obtain missing information
- Resolved discrepancies with client applications to verify eligibility.
Member Service Specialist
VSP Vision
03.2017 - 02.2020
- Verified member eligibility as well as added/updated member profiles based on policies
- Investigated to identify if members had OHC so benefits could be coordinated and billed correctly
- Enrolled new members during employers open enrollment
- Resolved eligibility concerns to help with retention and drive sales.
Eligibility Specialist
Nesco Resource
08.2016 - 12.2016
- Analyzed applications to make eligibility decisions, based on policies and procedures for various health programs
- Researched, investigated and resolved member eligibility discrepancies
- Documented accurate information into system database for the tracking of all cases processed
- Resolved discrepancies with client applications to verify eligibility.
Customer Service Advocate
Verizon Wireless
02.2005 - 02.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Educated customers on billing and how to monitor usage
- Provided troubleshooting on all Verizon wireless devices
- Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
- Participated in the training of new hire classes
Administrative Assistant
City of Sacramento
09.2003 - 01.2005
- Greeted clients that came into the office
- Answered and directed calls on multi-line system to appropriate departments and persons
- Planned, scheduled and prioritized work from Superintendent
- Recorded meeting minutes and reports of departmental progress
- Disbursed payroll and assisted with yearly budget reports
Education
Certified Medical Office Administration Center for Employment Training -
CET
Sacramento, CASkills
- Application Analysis
- Eligibility Determinations
- Insurance Verification
- Insurance Authorizations
- EMR Systems
- Document and Records Management
- Microsoft Office
Timeline
Fact Finding Agent
Aston Carter
10.2021 - 04.2022
Member Service Specialist
VSP Vision
03.2017 - 02.2020
Eligibility Specialist
Nesco Resource
08.2016 - 12.2016
Home Health Aide
Home Support Services, IHSS
03.2011 - Current
Customer Service Advocate
Verizon Wireless
02.2005 - 02.2016
Administrative Assistant
City of Sacramento
09.2003 - 01.2005
Certified Medical Office Administration Center for Employment Training -
CET