Jocelynn Parke
San Antonio
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Skilled working under pressure and adapting to new situations and challenges. Friendly individual committed to helping the store grow and bring in new customers. Known for reliability, efficiency, and consistent to achieve store goals.
Overview
4
4
years of professional experience
Work History
Customer Service Cashier
Ups Store
02.2025 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Helping customers with amazon returns and making sure it is packaged to shipped back to the warehouse.
- Shipping out customers packages and making sure they receive tracking info when it arrives to the recipient.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Faxing, making copies, laminating, answering phone calls, and emails any related Ups Service questions.
- Handing out next day air to Ups Driver when arrival at the store before closing.
- Packing customers items when its high value and securing it safely to the recipient.
- Handling transactions appropriately and efficiently.
- Cleaning store during downtime.
- closing out registers and locking up the store on time.
Front End Sales Associate
Sams Club Distribution
08.2023 - 01.2025
- Checked members Sam's Club card before entering the store.
- Process returns and exchanges quickly while ensuring accuracy of store inventory records.
- Arranged and restocked displays and merchandising racks to maintain store appearance.
- Helped customers locate merchandise and answered questions about products.
- Promoted Sam's Club card and presented products to customers, highlighting features and benefits.
- Worked efficiently with colleagues to achieve team goals and maintain store efficiency.
- Prevented theft coming out the entrance and exit door in a cooperative manner.
Cafe Crew Member
Tropical Smoothie Cafe
11.2021 - 05.2022
- Greeted customers in a friendly manner to ensuring customer satisfaction.
- Handling transactions efficiently and accordingly.
- Coordinated with other crew members to complete assigned tasks quickly and efficiently during busy hours of the day.
- Communicated in a professional manner with customer complaints.
- Sold and served bakes goods and miscellaneous food items increasing company revenue.
- Cleaned and restocked dining room during downtime.
- Maintained high customer service standards during high volume fast paced operations.
Front End Associate
Walmart Neighborhood Market
06.2021 - 05.2022
- Opening store hours, cash office paperwork, opening/closing tills, and managing front end floor in the mornings.
- Maintained inventory at front end, ensuring timely restocking of items.
- Process proper cash handling and transactions upon assisting customers at self checkout provided guidance as needed.
- Followed all safety and security procedures.
- created a welcoming atmosphere for customers by providing friendly and efficient service.
- operated service desk by answering phone calls promptly and assured proper cash handling for returns, lottery, money orders, and bill payments.
Education
High School Diploma -
Brennan Highschool
2400 Cottonwood Way 06-2020
Skills
- Time Management
- Attention to detail
- Promoting Business Cards
- Organization skills
- Merchandise recommendations
- Inventory management
- Stress management
- Positive and professional
Timeline
Customer Service Cashier
Ups Store
02.2025 - Current
Front End Sales Associate
Sams Club Distribution
08.2023 - 01.2025
Cafe Crew Member
Tropical Smoothie Cafe
11.2021 - 05.2022
Front End Associate
Walmart Neighborhood Market
06.2021 - 05.2022
High School Diploma -
Brennan Highschool
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