Jocelynn Parke
San Antonio,TX
Summary
In my customer service experience, I've consistently prioritized customer satisfaction by actively listening to their needs, resolving issues promptly, and providing clear, concise information. I've received feedback from customers indicating my ability to exceed their expectations. Additionally, to contribute to improving my team's performance. I'm committed to ongoing self-improvement through customer service training, and I strive to create a positive, lasting impression for every customer I interact with.
Overview
3
3
years of professional experience
Work History
Sales Floor Associate Cashier
San Antonio Flower Co.
San Antonio, TX
02.2025 - 06.2025
- Managed checking out customers while answering store phone calls accordingly, placing orders, asking what we have in inventory, and leaving a message for the boss when busy.
- Customers placing orders will have good-conditioned flowers and plants pulled out when the order is ready to be picked up. Upon the customer's arrival, I will ask if any assistance is needed in carrying items to the vehicle.
- Counted inventory on hard goods and flowers, restocked extra flowers in the coolers, and restocked when hard goods shelves are low.
- Helped our team unload the flowers and plants shipment on truck delivery days properly to ensure safe handling and avoid injury.
- Help the team put flowers inside the cooler to maintain their freshness and longevity, as well as taking out bad flowers and disposing of them properly.
- At the end of the day, the tasks are to sweep the store, condense all trash cans, condense the cooler, ensure all POS systems are closed, lock up the store, and prepare for the next day for the morning shift to open the store hours.
Front End Associate
Sams Club Distribution
San Antonio, TX
08.2023 - 01.2025
- I checked the members' Sam's Club membership cards before entering the store.
- Processed returns and exchanges quickly, while ensuring the accuracy of store inventory records.
- Arranged and restocked displays and merchandising racks to maintain the store's appearance.
- Promoted Sam's Club card and presented products to customers, highlighting features and benefits.
- Prevented theft from coming out of the entrance and exit doors in a cooperative manner.
- Cross-training in other departments when there is low staff, such as curbside, café, bakery, produce, and merchandising.
Front End Associate
Walmart Neighborhood Market
San Antonio, TX
06.2022 - 08.2023
- Opening store hours, cash office paperwork, opening/closing tills, and managing the front-end floor in the mornings.
- Maintained inventory in the front end, ensuring timely restocking of items.
- Assisted customers at self-checkout with any complaints in a professional manner and efficiently.
- Followed all safety and security procedures throughout the store.
- Operated the service desk by answering phone calls promptly, and assured proper cash handling for returns, lottery, money orders, and bill payments.
Education
High School Diploma -
Brennan Highschool
2400 Cottonwood Way, San Antonio Texas06-2020
Skills
- Promoting business cards
- Customer complaint resolution
- Computer skills
- Positive and professional
- Pos system operation
- Problem solving
- Communication skills
- Reliability and punctuality
- Patience and composure
- Employee training
- Call response and transfer
- Time management
Timeline
Sales Floor Associate Cashier
San Antonio Flower Co.
02.2025 - 06.2025
Front End Associate
Sams Club Distribution
08.2023 - 01.2025
Front End Associate
Walmart Neighborhood Market
06.2022 - 08.2023
High School Diploma -
Brennan Highschool
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