Jocelynn Vidana
Fort Worth,TX
Summary
Trustworthy and dedicated with 3 years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.
Reliable associate offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in customer service areas and flexible with changing business needs.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Cashier
Holiday Depot Liquor
Fort Worth, TX
08.2021 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Stocked, tagged and displayed merchandise as required.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Processed customer refunds and exchanges according to established guidelines.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Mentored new team members on sales software system operation.
- Checked personal identifications during alcohol and tobacco sales.
- Created price tags and merchandise signs.
- Answered questions about store policies and addressed customer concerns.
- Reviewed new promotions and monitored price changes.
- Worked flexible schedule and extra shifts to meet business needs.
Picker
Mouser Electronics Inc.
Mansfield , TX
02.2018 - 03.2019
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- Pulled orders quickly to maintain demanding productivity goals.
- Scanned packages and boxes and moved to loading dock for shipment.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Checked inventory and selected products from specific locations based upon availability.
- Trained new employees on warehouse protocols and answered task-related inquiries to help with job role adjustment.
- Replenished items taken from shelves, safely using equipment to lift and organize products.
Customer Service Associate
Walmart
Fort Worth , Tx
11.2016 - 07.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Informed customers about special promotions and provided detailed information for various products.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Offered basic technical support for clients on wide range of company products.
- Boosted sales revenue by skillfully promoting diverse service options.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Recommended products to customers, thoroughly explaining details.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Trained new personnel regarding company operations, policies and services.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Trained staff on operating procedures and company services.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Sought ways to improve processes and services provided.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Managed timely and effective replacement of damaged or missing products.
- Increased efficiency and team productivity by promoting operational best practices.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Promoted available products and services to customers during service, account management and order calls.
- Handled over Number calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
Education
High School Diploma -
Everman High School
Everman, TX 08.2013 - 07.2017
Skills
Customer assistance
Cash drawer management
Point-of-sale system operation
Proficient in [Software]
Retail merchandising
Time management skills
Product knowledge
Cash register operation
Staff Training
Reports and documents
Liquor law compliance
Cleaning and sanitizing
Written and verbal communication
Product restocking
Basic math skills
Till counting
Money handling
Customer Relations
Product and service sales
Stocking and replenishing
Spirit, wine and beer expertise
Receipt and refund issuance
Payment collection
Guest inquiries
Sales expertise
Refunds and exchanges
Timeline
Cashier
Holiday Depot Liquor
08.2021 - Current
Picker
Mouser Electronics Inc.
02.2018 - 03.2019
Customer Service Associate
Walmart
11.2016 - 07.2017
High School Diploma -
Everman High School
08.2013 - 07.2017