Jocelynne Arbaiza
Spokane,WA
Summary
Proven caregiver and retail associate with a track record of enhancing client satisfaction at Brookdale Senior Living Facility through compassionate caregiving and efficient problem-solving. Skilled in personal hygiene assistance and emotional support, adept at improving quality of life for elderly residents. Increased loyalty and sales in retail roles by leveraging exceptional time management and customer service skills. I have acquired knowledge to improve health status of clients. To inquire a challenging career with a solid company. Utilizing the opportunity to offer proven and developing skills within the company.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Elderly Caregiver
Brookdale Senior Living Facility
2024.02 - Current
- Offered companionship and kindness to elderly patients.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Recorded status and duties completed in logbooks for management.
- Provided safe mobility support to help patients move around personal and public spaces.
- Increased client satisfaction by offering companionship and engaging in meaningful conversations throughout the day.
- Responded promptly to emergency situations, providing first aid treatment when necessary and alerting medical personnel if required.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Improved mobility for elderly individuals by assisting with exercises and physical therapy routines.
- Documented daily activities and changes in client condition to enable tracking history and maintain accurate records.
- Maintained client confidentiality and adhered to HIPAA regulations while documenting and sharing pertinent information with authorized parties.
- Facilitated social interactions among senior residents through group activities, events, and outings.
- Collaborated with healthcare professionals to develop personalized care plans for each client, addressing specific needs and goals.
- Developed personalized care plans in collaboration with healthcare teams to meet unique needs of each resident.
- Resolved issues and conflicts among residents, fostering harmonious living environment.
- Adapted activities to meet varying physical and cognitive abilities of residents, ensuring inclusive participation.
- Improved elderly residents' quality of life by providing compassionate daily care and companionship.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
Retail Sales Associate
Old Navy
2023.05 - 2024.05
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Greeted customers and provided outstanding customer service.
- Managed inventory to prevent stock shortages, ordering new items as necessary.
- Assisted in setting up promotional displays to attract customer attention and boost sales.
Retail Sales Associate Cashier
Burlington
2022.10 - 2023.01
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Operated POS terminals and cash drawer balancing.
- Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
- Assisted customers by answering questions and fulfilling requests.
- Streamlined checkout process for customers, reducing wait times and enhancing overall shopping experience.
- Managed returns and exchanges, resolving customer issues promptly and professionally.
- Provided expert product knowledge to customers, guiding them towards suitable purchases that met their needs.
- Conducted efficient cash handling processes, minimizing discrepancies and ensuring accurate financial records.
- Assisted with inventory management tasks, ensuring accurate stock levels and timely product replenishment.
- Supported visual merchandising efforts by maintaining attractive displays and keeping the sales floor wellstocked.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Ensured compliance with all company procedures related to cash handling, refunds/returns processing.
- Increased sales through effective up-selling and cross-selling techniques.
Education
High School Diploma -
Rogers High School
Spokane, WA06.2023
Skills
- Personal Hygiene Assistance
- Documentation And Reporting
- Compassionate Caregiving
- Time Management
- Emotional Support
- Basic Housekeeping
- Patient Care
- First aid and safety
- Ability to Lift
- Attentive to People
Certification
- Cardiopulmonary Resuscitation (CPR) - American Red Cross.
- Home Care Aid (HCA)
Languages
Spanish
Limited Working
Timeline
Elderly Caregiver
Brookdale Senior Living Facility
2024.02 - Current
Retail Sales Associate
Old Navy
2023.05 - 2024.05
Retail Sales Associate Cashier
Burlington
2022.10 - 2023.01
High School Diploma -
Rogers High School
- Cardiopulmonary Resuscitation (CPR) - American Red Cross.
- Home Care Aid (HCA)
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