Summary
Overview
Work History
Education
Skills
Accomplishments
Leadership Experience
Communication Skills
Certification
Timeline
Generic

Jocelynne Deleon

Baytown

Summary

Enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable experiences. Skilled in anticipating customer needs, addressing complaints and resolving issues in a timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Daycare Teascher Assistant

Primrose School of Clear Lake
12.2024 - 03.2025

Server

Longhorn Steakhouse
10.2021 - 08.2024
  • Worked diverse front-of-house positions including bartending, serving, and hosting.
  • Excelled in juggling multiple tables at once with consistent service quality.
  • Managed bills and ensured accurate transactions using POS system.
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Team leader

Whataburger
11.2019 - 10.2021
  • Oversaw team to ensure adherence to established protocols and standards.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Established team performance metrics, tracked progress towards objectives and delivered constructive feedback regularly.
  • Conducted team-based analysis to enhance performance.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.

server

Denny's
09.2015 - 01.2017
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Ensured dining room and work areas were clean by bussing and resetting tables.
  • Handled customer issues efficiently and courteously, ensuring company maintained good standing.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.

Education

Cosmetology Certification -

San Jacinto College
Pasadena, TX
05.2017

Highschool diploma -

LaPorte Highschool
LaPorte, TX
06.2015

Skills

  • Shift management
  • Cash Handling
  • Multitasking
  • Team player
  • Fast learning skills
  • Time management
  • Strong Work Ethic
  • Exceptional customer service
  • Hospitality service expertise
  • Performance Improvement

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Leadership Experience

  • I was a team leader at Whataburger for a year.
  • I was a section leader in choir.
  • In my first month at longhorn steakhouse, I received employee of the month. To this day I've been employee of the month 2 or 3 times. I also held first place in GSS (Guest Satisfaction Survey) for 3 months straight.
  • After 8 months at longhorn steakhouse, I got nominated for team member of the quarter for our region.

Communication Skills

In college I took care of clients with my hands on training. I strengthened my time management skills as I learned how to book appointments. I even got the opportunity to learn more about Microsoft Office Apps like Word, PPT, Excel, etc.In high school I was a section leader in two separate choirs in one school year. I took part in many group projects/school projects like helping to maintain the tortoise enclosure and starting the school garden. I also helped my teachers with decorations, grading, etc.

Certification

CPR certified

TABC certified

Food handling certified

Timeline

Daycare Teascher Assistant

Primrose School of Clear Lake
12.2024 - 03.2025

Server

Longhorn Steakhouse
10.2021 - 08.2024

Team leader

Whataburger
11.2019 - 10.2021

server

Denny's
09.2015 - 01.2017

Cosmetology Certification -

San Jacinto College

Highschool diploma -

LaPorte Highschool

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Jocelynne Deleon