JOCELYNNE MAYS
MANSFIELD,MO
Summary
I am highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I am hardworking, with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Kitchen Manager
MoEats LLC
Mountain Grove, Missouri
05.2024 - 09.2024
- Developed and implemented kitchen policies, procedures and quality
- Trained new kitchen staff on proper food handling techniques and safety regulations.
Remote Receptionist
AnswerNet
Quincy, MA
08.2021 - Current
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Store Manager
Casey's General Store
Seymour
02.2020 - 08.2021
- I was responsible for managing employees and their schedules, and payroll
- I did the store order and worked directly with vendors and sales representatives
- I was responsible for controllable profit
- I handled all customer service related issues
- I ran the register and kitchen when needed.
Assistant Manager
Casey's General Storeymour
Seymour
01.2019 - 02.2020
- I managed employees and handled customer service issues
- I ran the register and the kitchen
- I checked in vendor deliveries
- I also filled in for the store manager when she transferred to another location until I was promoted to the store manager position.
Customer Service Representative
Signal Food Store
Mansfield, MO
02.2025 - Current
- Resolved customer complaints efficiently and maintained service quality.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
Education
1 Year at College or a Technical or Vocational School - psychology
University of Pheonix
Skills
- Time Management
- Service-Oriented Mindset
- Staff Management
- POS Systems
- Supply Ordering
- Payroll Management
- Loss Prevention
- Shift Scheduling
- Store Merchandising
- Customer Service Management
- Talent Recruitment
- Employee Training
- Opening and Closing Procedures
- Problem-Solving
- Cash Management
- Order Management
- Accurate Cash Handling
- Store Opening and Closing
- Customer Service
- Training and Mentoring
- Team Building and Leadership
- Employee Terminations
- Bank and Safe Deposits
- Multi-Line Telephone Skills
- Verbal and Written Communication
- Multitasking and Organization
Certification
ServSafe Food Protection Manager, ServSafe, 03/2019, 03/2024
References
References available upon request.
Timeline
Customer Service Representative
Signal Food Store
02.2025 - Current
Kitchen Manager
MoEats LLC
05.2024 - 09.2024
Remote Receptionist
AnswerNet
08.2021 - Current
Store Manager
Casey's General Store
02.2020 - 08.2021
Assistant Manager
Casey's General Storeymour
01.2019 - 02.2020
1 Year at College or a Technical or Vocational School - psychology
University of Pheonix