Dynamic customer service professional with extensive experience at Creature Comforts Veterinary Hospital, excelling in call management and conflict resolution. Proven ability to build rapport and enhance client relations while efficiently processing payments and scheduling appointments. Adept at utilizing CRM software to streamline operations and improve customer satisfaction.
Managed incoming calls and facilitated appointment scheduling, processed payments via phone and in-person, addressed owners during emergency situations, conveyed veterinary orders or responses to owners through phone and email, and occasionally supported other related tasks.
I assisted my employer by taking care of household cleaning, cooking, shopping, and helping with their pets.
Supported elderly and disabled individuals with daily living activities in home environments.
Facilitated transportation to appointments and shopping to enhance mobility.
Prepared meals to promote healthy nutrition and independence.
Conducted regular wellness checks to monitor mental, emotional, and physical health.