Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jocelynne Severud

Hazleton,PA

Summary

Dynamic customer service professional with extensive experience at Creature Comforts Veterinary Hospital, excelling in call management and conflict resolution. Proven ability to build rapport and enhance client relations while efficiently processing payments and scheduling appointments. Adept at utilizing CRM software to streamline operations and improve customer satisfaction.

Overview

9
9
years of professional experience

Work History

CSR

Creature Comforts Veterinary Hospital
02.2022 - 07.2025

Managed incoming calls and facilitated appointment scheduling, processed payments via phone and in-person, addressed owners during emergency situations, conveyed veterinary orders or responses to owners through phone and email, and occasionally supported other related tasks.

Private Home Caregiver

Self-employeed
01.2021 - 01.2022

I assisted my employer by taking care of household cleaning, cooking, shopping, and helping with their pets.

Home Health Care Aide

Comfort Keepers
10.2019 - 11.2020

Supported elderly and disabled individuals with daily living activities in home environments.

Facilitated transportation to appointments and shopping to enhance mobility.

Prepared meals to promote healthy nutrition and independence.

Conducted regular wellness checks to monitor mental, emotional, and physical health.

Waitress

Huddle House
04.2018 - 10.2018

Nanny

Care.com Inc
01.2018 - 04.2018

Demo Specialist

ASM Connects
08.2017 - 11.2017

Head Hostess

Spice Route
08.2016 - 08.2017

Education

PA Cyber
Midland, PA

Skills

  • Call center experience
  • Customer focus
  • Complaint handling
  • CRM software
  • Customer service
  • Active listening
  • Critical thinking
  • Conflict resolution
  • Payment processing
  • Data entry
  • Scheduling
  • Call management
  • Administrative support
  • Problem resolution
  • Dispute resolution
  • Product knowledge
  • Building rapport
  • Team development
  • Client relations
  • De-escalation techniques
  • Account updating
  • Appointment scheduling
  • Conflict mediation
  • Microsoft PowerPoint
  • Research
  • Sales expertise
  • Order processing
  • Proofreading
  • Brand representation

Timeline

CSR

Creature Comforts Veterinary Hospital
02.2022 - 07.2025

Private Home Caregiver

Self-employeed
01.2021 - 01.2022

Home Health Care Aide

Comfort Keepers
10.2019 - 11.2020

Waitress

Huddle House
04.2018 - 10.2018

Nanny

Care.com Inc
01.2018 - 04.2018

Demo Specialist

ASM Connects
08.2017 - 11.2017

Head Hostess

Spice Route
08.2016 - 08.2017

PA Cyber
Jocelynne Severud