Jocelynne Smith
Heber City,Utah
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Lee's Marketplace
11.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Cashier
Lee's Marketplace
11.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Summer Camp Counselor
Grand Canyon Council, Boy Scouts Of America
05.2023 - 07.2025
- Worked with children of varying age, interest, skill, and developmental levels.
- Organized and guided group activities by leading, coaching, and participating with campers.
Education
Wasatch High School
Heber, UT05-2025
Skills
- Customer service
- Active listening
- Critical thinking
- Relationship building
- Customer relations
- Problem resolution
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Lee's Marketplace
11.2023 - Current
Cashier
Lee's Marketplace
11.2023 - Current
Summer Camp Counselor
Grand Canyon Council, Boy Scouts Of America
05.2023 - 07.2025
Wasatch High School
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