Jocelyn Serna
Stanardsville,VA
Summary
I am a very determined person and have worked hard for everything that I have. People would describe me as adaptable and level headed.
Overview
3
3
years of professional experience
Work History
Lead Sales Associate
Virginia Alcoholic Beverage Control
06.2023 - Current
- Advertising sales and products to incoming customers
- Stocked and organized the store, as well as moved and boxed up orders for special clients
- Greeted customers and offered assistance with whatever they were looking for, as well as giving my own opinions/ advice on certain items that we sold
- Cleaned the store thoroughly, polished bottles, wiped down shelves, etc.
- Managed inventory effectively, minimizing stock-outs and overstock situations.
- Greeted customers and provided product advice to increase sales.
- Built relationships with customers and community to promote long term business growth.
Wedding Planner Assistant
The Golden Horseshoe Inn
11.2022 - 03.2023
- Prepared the decor for the service rooms, fixed the dining tables, prepared the music, helped out with any other details or last minute touches that were needed
- Managed the cocktail hour service and prepared the snacks/ beverages, as well as cleaned up behind people
- Cleaned the venue thoroughly every day, along with resetting the bride and grooms suite multiple times a day
- Really just learned all the parts so that way I could be wherever was needed or help out someone else
- Enhanced client satisfaction by providing exceptional wedding planning assistance and support.
Fruit Expert
Edible Arrangements
06.2022 - 09.2022
- Cut, washed, prep, and chopped fruit
- Made orders for customers, answered the phones as well as handled walk-in orders.
- Made delivery routes for the drivers
- Blew up balloons, baked cookies, dipped fruit, curled ribbon, and prepped baskets and boxes
- Managed the store, a lot of the time I was alone so it was up to me to keep getting orders out along with preparing them
- Rotate and prep the fruit for the next couple days
- Washed dishes and kept the kitchen clean and sanitary
- Offered special deals to incoming business, promoting whatever sales that we had going on at the time
- Provided personalized recommendations based on customer needs, fostering trust and building long-term relationships.
- Completed on-the-job training to learn correct methods for identifying defects.
- Ensured freshness of produce by regularly inspecting and rotating stock, resulting in reduced waste and improved sales.
Cashier
Joanns Fabric And Crafts
11.2021 - 02.2022
- Stocked and organized the store
- Greeted customers and learned sociability skills by telling them what sales were going on
- Offered my opinions and knowledge when customers had questions on specific items
- Managed the register and learned how to apply discounts and coupons
- Set up new sales displays each week with fresh merchandise.
- Assisted customers with returns, refunds and resolving transaction issues.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Dog Bather
Petsmart
05.2021 - 09.2021
- Booked walk-in and over the phone appointments
- Became safety certified to be able to work with the dogs by learning all about the different types of breeds
- Learned effective and proper grooming skills such as ear cleaning, pawpad shaving, nail trims and grinding, sanitary trims and other cleanly traits
- Was able to effectively multi-task and rotate between dogs by doing 3 in the morning, 2 mid day, and 3 in the afternoon
- Reset procedure rooms between appointments and disinfected equipment.
- Successfully calmed anxious pets during the bathing process using proven soothing techniques.
- Observed animal behavior during bathing sessions, reporting any concerns or issues to management promptly.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Increased repeat business with personalized care and attention to each dog''s unique needs.
- Educated visitors and staff on proper animal care and handling.
Education
General Studies
Piedmont Virginia Community College
Charlottesville, VASkills
- Determined
- A fast learner
- Sociable
- Motivated
- Able to work in stressful situations
- Independent
- Honest
Timeline
Lead Sales Associate
Virginia Alcoholic Beverage Control
06.2023 - Current
Wedding Planner Assistant
The Golden Horseshoe Inn
11.2022 - 03.2023
Fruit Expert
Edible Arrangements
06.2022 - 09.2022
Cashier
Joanns Fabric And Crafts
11.2021 - 02.2022
Dog Bather
Petsmart
05.2021 - 09.2021
General Studies
Piedmont Virginia Community College