Keintassja Allen

As a manager at Walmart my responsibilities were as listed below in addition to stepping in wherever needed to ensure a smooth efficient shift.

• Organized and scheduled meetings, conferences, travel arrangements, and other administrative activities.
• Provided general administrative support including answering phones, typing letters, reports and memos.
• Processed invoices, purchase orders and expense reports in accordance with company policy.
• Utilized computer applications such as Microsoft Office Suite proficiently.
• Tracked employee vacation time off requests using specialized software programs.

• Answered customer inquiries over the phone and via email.
• Resolved customer complaints promptly and professionally.
• Built sustainable relationships of trust through open communication with customers.
• Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
• Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
• De-escalated customer issues with proven conflict mediation and problem-solving abilities.