Jocenel Joseph
West Palm Beach,FL
Summary
Dynamic and dependable professional with a proven track record at Altrade Food, excelling in customer service and teamwork. Recognized for strong organizational skills and adaptability in fast-paced environments. Demonstrated leadership as a team leader in security roles, effectively resolving issues and enhancing safety protocols. Committed to maintaining high standards of service and security.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Guard
Giddens Security
02.2025 - Current
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to incidents and assessed active situations for security concerns.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
- Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.
- Promoted to team leader for demonstrating exceptional leadership and security management skills.
- Improved public safety by vigilantly patrolling event spaces during high-traffic gatherings.
- Reduced incidents of theft and vandalism, maintaining vigilant surveillance over high-risk areas.
- Investigated suspicious activities and persons to maintain security of premises.
Security Officer
Tiger Academy
Haiti Saint Marc
01.2019 - 09.2021
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to incidents and assessed active situations for security concerns.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
- Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.
- Promoted to team leader for demonstrating exceptional leadership and security management skills.
- Improved public safety by vigilantly patrolling event spaces during high-traffic gatherings.
- Reduced incidents of theft and vandalism, maintaining vigilant surveillance over high-risk areas.
- Investigated suspicious activities and persons to maintain security of premises.
Personal Shopper
Walmart
West Palm Beach Florida
12.2023 - 12.2024
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Cultivated strong relationships with clients through consistent communication and timely follow-ups, resulting in repeat business.
- Built strong relationships with store managers and associates to secure exclusive deals and early access to new collections for clients.
- Increased client loyalty with personalized shopping experiences, ensuring their style and budget requirements were met.
Security Officer
Walden Security
Alabama
12.2022 - 12.2023
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Reported suspicious activities and persons to law enforcement.
Education
Chuck Shaw Technical Education Center
4260 Westgate Ave ,west Palm Beach Florida 33409Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Excellent communication
- Computer skills
- Organizational skills
- Calm under pressure
Certification
FIRST AID ,CPR, AED
Languages
Creole
Native or Bilingual
French
Native or Bilingual
English
Full Professional
Timeline
Security Guard
Giddens Security
02.2025 - Current
Personal Shopper
Walmart
12.2023 - 12.2024
Security Officer
Walden Security
12.2022 - 12.2023
Security Officer
Tiger Academy
01.2019 - 09.2021
Chuck Shaw Technical Education Center