Jochelle Tobello
Las Vegas,NV
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Contract Processor
Holiday Inn Club Vacations
Las Vegas, NV
11.2020 - Current
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Ensured accuracy in contract creation through diligent proofreading and attention to detail.
- Prepared reports and technical documentation of day-to-day production processes.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Made sure that products were produced on time and are of good quality.
- Conducted regular audits of existing contracts to identify opportunities for renegotiation or renewal.
- Developed strong communication and organizational skills through working on group projects.
- Learned and adapted quickly to new technology and software applications.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Skilled at working independently and collaboratively in a team environment.
- Strengthened communication skills through regular interactions with others.
Front Desk Specialist
Holiday Inn Club Vacations Resort
Las Vegas, NV
09.2018 - 11.2020
- Processed payments accurately while adhering to data security protocols, safeguarding sensitive customer information from unauthorized access or misuse.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Handled high call volumes, directing inquiries to appropriate departments while ensuring timely resolution of issues.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- Served as primary point of contact for guests during their stay, addressing any questions or concerns with professionalism and empathy.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Improved customer satisfaction by efficiently handling front desk operations and addressing guest concerns promptly.
- Answered multi-line phone system and enthusiastically greeted callers.
- Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
- Organized, maintained and updated information in computer databases.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Facilitated communication between various departments within the hotel, resulting in seamless coordination of operational activities.
- Coordinated with housekeeping staff to ensure timely room availability for guests, resulting in higher occupancy rates.
- Worked flexible hours across night, weekend, and holiday shifts.
- Strengthened communication skills through regular interactions with others.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Identified issues, analyzed information and provided solutions to problems.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
Bachelor of Science - Marketing
New Era University
Manila, Philippines03.2013
Skills
- Following Instructions
- Workstation Equipment Monitoring
- Quality assurance standards
- Visual Inspection
- Teamwork and Coordination
- Specifications Verification
- Microsoft Office
- Positive Attitude
- Teamwork and Communication
- Decision-Making
- Time Management
- Task Prioritization
- Verbal Communication
- Customer Service
- Teamwork and Collaboration
Languages
Tagalog
Native or Bilingual
Timeline
Contract Processor
Holiday Inn Club Vacations
11.2020 - Current
Front Desk Specialist
Holiday Inn Club Vacations Resort
09.2018 - 11.2020
Bachelor of Science - Marketing
New Era University