Jochy Ferreras
The Bronx,NY
Summary
Dynamic manager with a proven track record at Building 433 LLC, adept in operations management and enhancing customer satisfaction. Excelled in team leadership and effective communication, significantly improving service delivery and workplace efficiency. Skilled in staff management and time management, fostering a productive environment and mentoring new hires to excel in their roles.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Manager
Building 433 LLC
06.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed operations, maintenance and improvement of properties.
- Managed vacant units and ensure units were prepared for new clients
- Created work orders for building repairs
Front Desk Agent
Building 2027 LLC
09.2012 - Current
- Maintained accurate records of client information, and reservations using DHS systems.
- Took reservations over phone, and via email for clients and provided confirmation information.
- Received families and prepare new client intakes
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Maintained clean and organized front desk areas to uphold polished company image.
- Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
Education
No Degree -
Bronx Regional High School
The Bronx, NY06-2008
Skills
- Team leadership
- Time management
- Decision-making
- Staff management
- Verbal and written communication
- Documentation and reporting
- Operations management
- Shift scheduling
Certification
NYC food handlers
Languages
Spanish
Native or Bilingual
Timeline
Manager
Building 433 LLC
06.2023 - Current
Front Desk Agent
Building 2027 LLC
09.2012 - Current
No Degree -
Bronx Regional High School