Jochy Gil
New Haven,CT
Summary
Motivated and dedicated professional pursuing certifications in cybersecurity and cloud technologies. Strong background in customer service and conflict management, adept at providing exceptional support and resolving complex issues. Proficient in MS Office, possess technical skills to excel in a dynamic and fast-paced environment. Committed to continuous learning and professional growth and a very coachable person and team player.
Overview
16
16
years of professional experience
Work History
Barback/ Busser
Ropewalk Restaurant
04.2024 - Current
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Restocked ice, condiments, and snacks.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Refined multitasking abilities under high-pressure situations during peak business hours, contributing to seamless operation flow.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
Inventory & Audit Clerk/Team Leader
DSV solutions
07.2023 - 04.2024
- Company Overview: Inventory department Clerk / Team leader
- Inventory department Clerk / Team leader
- Oversaw inventory management processes, identified discrepancies, and implemented corrective actions to maintain accuracy.
- Conducted cycle counts, recounts, and shipment audits to verify and maintain shipment accuracy.
Content Moderator
Telus International (Meta)
09.2022 - 06.2023
- Company Overview: Content moderator
- Content moderator
- Moderated content across two major social media platforms, ensuring compliance with platform policies and swiftly addressing violations.
Customer Service & Tech Support
Alorica (Samsung)
11.2021 - 06.2022
- Company Overview: call center
- Call center
- Resolved customer inquiries and technical issues related to Samsung products by performing detailed troubleshooting and scheduling service technicians using SAP CRM.
Currency Exchange and Tax Agent
Global Exchange (Barcelona Airport)
06.2019 - 01.2020
- Company Overview: Taxfree and currency Exchange agent
- Taxfree and currency Exchange agent
- Facilitated the exchange of 80+ global currencies, ensuring accuracy and compliance with financial regulations.
- Operated cash register efficiently while verifying customer information to ensure compliance and prevent fraud.
Tech Support
Conduent (Boost Mobile)
10.2018 - 02.2019
- Company Overview: call center
- Call center
- Resolved customer technical issues and inquiries related to Boost Mobile products, ensuring a high level of service.
Customer Service Representative
Alorica (Pfister Faucets)
10.2017 - 10.2018
- Company Overview: call center
- Call center
- Resolved customer inquiries and technical issues related to Pfister Faucets, ensuring satisfaction and product understanding.
Store Associate
Hardware Store (Ferretería Americana)
06.2009 - 08.2009
- Company Overview: Hardware Store
- Hardware Store
- Assisted customers in finding the right products and provided recommendations.
Education
Business Administration -
UAPA
Dominican RepublicHigh school -
Corazón De Jesús high school
Dominican Republic01.2014
Skills
- Inventory analysis
- Relationship cultivation
- Troubleshooting
- Data entry skills
- Accounts receivable
- Microsoft Excel
- Sap
- Safety standards
- Spreadsheet updating
- Process improvement
- Auditing
- Efficient multitasking
- Flexible schedule
- Equipment handling
- Fast-paced environment
- Bartender support
Personal Information
Date of Birth: 01/19/97
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Barback/ Busser
Ropewalk Restaurant
04.2024 - Current
Inventory & Audit Clerk/Team Leader
DSV solutions
07.2023 - 04.2024
Content Moderator
Telus International (Meta)
09.2022 - 06.2023
Customer Service & Tech Support
Alorica (Samsung)
11.2021 - 06.2022
Currency Exchange and Tax Agent
Global Exchange (Barcelona Airport)
06.2019 - 01.2020
Tech Support
Conduent (Boost Mobile)
10.2018 - 02.2019
Customer Service Representative
Alorica (Pfister Faucets)
10.2017 - 10.2018
Store Associate
Hardware Store (Ferretería Americana)
06.2009 - 08.2009
Business Administration -
UAPA
High school -
Corazón De Jesús high school
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