Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Joci Ferrucci

EAST HAVEN,CT

Summary

Hardworking server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Server

Brazi's Italian Restaurant
New Haven , CT
03.2022 - Current

  • Greeted customers, answered questions and recommended specials to increase profits.
  • Provided excellent customer service to ensure satisfaction.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Prepared drinks according to standard recipes.
  • Took orders from customers accurately and in a timely manner.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.

Server

Tipsy Tomato
Derby , CT
09.2021 - 03.2022
  • Responded to ad hoc cleaning duties at end of shift.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Set up tables in between patrons to reduce wait times.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Presented menus and answered questions regarding items.
  • Informed customers of daily specials and signature menu items.
  • Prepared checks, itemizing total meal costs and taxes.
  • Stocked service areas with supplies during slow periods.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Took orders from customers accurately and in a timely manner.
  • Prepared drinks according to standard recipes.

Education

Some College (No Degree) - Business

Gateway Community College
New Haven

Skills

  • Positive And Professional
  • Hospitality Service Expertise
  • Quality Control
  • Team Member Support
  • Service Prioritization
  • Guest Engagement
  • Active Listening
  • Task Initiative
  • Collaboration Experience
  • Flexible Schedule
  • Time Management
  • Student Discipline

Certification

  • Went to Sacred Heart Academy for first three years of high school education, before transferring to East Haven High School, where I graduated

Affiliations

  • Played basketball and field hockey in high school

Timeline

Server

Brazi's Italian Restaurant
03.2022 - Current

Server

Tipsy Tomato
09.2021 - 03.2022

Some College (No Degree) - Business

Gateway Community College

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Joci Ferrucci