Joci Love
Springville,AL
Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to Children's. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service.
Overview
2
2
years of professional experience
Work History
Walmart Pharmacy
Walmart
03.2022 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Coordinated verification and filling of more than 150 daily prescriptions in high-volume pharmacy environment.
Education
Doctor of Pharmacy - Pharmacy
Samford University
Birmingham, AL05.2029
Associate of Science - Pharmacy
Jefferson State Community College
Birmingham, AL05.2025
Skills
Problem-solving skills
Team Collaboration
Confidentiality and HIPAA
Workflow Optimization
Insurance Billing
Medication Dispensing
Patient confidentiality
Prescription Filling
Insurance Verification
Supply Restocking
Labeling Accuracy
Drug safety
Timeline
Walmart Pharmacy
Walmart
03.2022 - Current
Doctor of Pharmacy - Pharmacy
Samford University
Associate of Science - Pharmacy
Jefferson State Community College