Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

JOCIE NICOLE LEPAK

Tampa,FL

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Motivated professional with extensive experience in customer service, sales and administrative tasks.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Galen College Of Nursing
11.2023 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Developed strategies to streamline and improve office procedures.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Telerecruiter

OneBlood
04.2023 - 11.2023
  • Obtained updated contact information from all subjects and verified data for accuracy.
  • Conducted interviews with participants to assess eligibility.
  • Coded data from participant interviews.
  • Completed surveys by rechecking contact information before ending each call.
  • Supported patients and family members, actively listening to concerns and offering compassionate care.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Responded proactively and positively to rapid change.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Telerecruiter

OneBlood
04.2023 - 11.2023
  • Obtained updated contact information from all subjects and verified data for accuracy.
  • Conducted interviews with participants to assess eligibility.
  • Coded data from participant interviews.
  • Completed surveys by rechecking contact information before ending each call.
  • Supported patients and family members, actively listening to concerns and offering compassionate care.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Responded proactively and positively to rapid change.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Administrative Assistant

Superior Petroleum
01.2016 - 09.2020
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Created and maintained databases to track and record customer data.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Drafted correspondence and other documents for CEO and department heads in company's voice.
  • Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.

Bartender/Shift Manager

Station 21 American Grill
10.2022 - 04.2023
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.

Server/Shift Leader

Twelve Islands Restaurant
09.2017 - 02.2022
  • Warmly welcomed guests with a smile and ensured they were promptly served
  • Studied and memorized over 75 popular and obscure entrees and cocktails in order to give quality recommendations to guests
  • Maintained a clean and organized environment by constantly wiping down surfaces, loading and unloading dishes, and replenishing fresh ingredients
  • Served up to 35 patrons at a time while still providing great service
  • Upsell appetizers, desserts, or drinks.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.

Education

Bachelor of Arts - Communication, Psychology

Indiana University Northwest
Gary, IN
05.2021

Skills

  • Report Analysis
  • Records Management Systems
  • Detailed Meeting Minutes
  • Document Retrieval
  • Mail Management
  • Excel Spreadsheets
  • Customer Service
  • Critical Thinking
  • Complex Problem-Solving
  • Inventory Tracking and Storage
  • Advanced Knowledge in Microsoft Applications
  • Administrative Support
  • Spreadsheets

Certification

  • ServSafe Training
  • Liquor License
  • Compassionate Care Training, Galen College of Nursing - 2023

Timeline

Administrative Assistant

Galen College Of Nursing
11.2023 - Current

Telerecruiter

OneBlood
04.2023 - 11.2023

Telerecruiter

OneBlood
04.2023 - 11.2023

Bartender/Shift Manager

Station 21 American Grill
10.2022 - 04.2023

Server/Shift Leader

Twelve Islands Restaurant
09.2017 - 02.2022

Administrative Assistant

Superior Petroleum
01.2016 - 09.2020

Bachelor of Arts - Communication, Psychology

Indiana University Northwest

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JOCIE NICOLE LEPAK