Jocilyn Morales
Glen Ellyn,IL
Summary
Highly motivated and committed Medical Assistant with a proven history of superior performance at individual, team, and organizational levels. Able to multitask, prioritize workload, and complete multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I am seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent work-life balance, and opportunities to grow with the company.
Overview
7
7
years of professional experience
Work History
MEDICAL ASSISTANT
DULY HEALTH AND CARE
01.2021 - Current
- Acquired comprehensive data on the client's medical records, prescribed medicines taken, symptoms manifested, and known allergies.
- Oversaw the management of medical documents by filing, organizing, and scanning.
- Contacted and submitted prescriptions and refills to pharmacies via phone and fax.
- Implemented systems for organizing medical supply stock.
- Collaborated with medical and administrative personnel to create a patient-focused and compassionate environment.
- Conducted orientation sessions for new team members, guiding them on proper procedures and policies.
- Played a key role in improving patient outcomes by offering knowledge and counsel on relevant treatments and care.
- Enhanced office operations through the implementation of improved care and efficiency measures.
- Conducted monthly and quarterly inventory of supplies by referring to facility cost reporting records.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Provided assistance to medical staff in performing minor surgical procedures.
- Administered injections, medications and treatments as directed by the physician.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Filed insurance claims forms in accordance with applicable regulations.
- Managed appointment scheduling for patients both over the phone and in person.
PATIENT CARE TECHNICIAN
AMITA HEALTH
08.2020 - 04.2021
- Managed patient assistance calls, evaluating individual needs and providing knowledgeable assistance.
- Ensured patients' safety and comfort by upholding cleanliness standards in the environment.
- Monitored patient information, tracked progress, and effectively communicated with healthcare staff to optimize treatment planning and care delivery.
- Provided immediate care to patients in emergency situations and effectively communicated with clinicians for prompt additional support.
- Supported patient admissions, discharges, and transfers to enhance team productivity.
- Educated patients and families on successful home care practices.
- Provided age-specific treatment and care based on principles of growth and development.
- Ensured proper documentation of patient details and medical procedures in electronic health records.
- Collaborated with physicians in the design of at-home medication instructions and provided education to patients and families on proper medication administration.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Assisted patients with activities of daily living, including bathing, dressing and grooming.
- Managed multiple tasks simultaneously while maintaining attention to detail.
PARAPROFESSIONAL
MARKLUND DAY SCHOOL
04.2017 - 12.2019
- Provided individualized educational, behavioral, and emotional assistance for optimal student progress.
- Maintained structure and enforced classroom rules while supporting lead teachers by monitoring students in classrooms and common areas during teacher breaks.
- Created teaching resources, built visual displays, and arranged productive environments.
- Participated in professional development workshops aimed at enhancing skills.
- Implemented strategies that improved student understanding and reduced teacher workload.
- Conducted weekly review sessions to help students prepare for exams.
- Planned and prepared bibliographies, charts, and graphs.
- Developed and delivered presentations on course topics
- Utilized answer sheets and electronic marking devices to grade homework and tests, accurately computing and recording results.
- Consistently enforced rules and instructions to ensure a disciplined atmosphere.
- Instructed students using a variety of teaching methods such as lectures, discussions, audio-visual presentations.
- Created and maintained positive relationships with students, parents, and colleagues.
Education
Certified Nursing Assistant -
CMK Healthcare Training Center
01.2016
High School Diploma -
Glenbard East High School
06.2015
Skills
- Account and Case Management
- Charting Expertise
- Customer Service
- Insurance Verification
- Certified in Basic Life Support (BLS)
- Conflict Resolution Ability
- Medical Billing and Coding
- Customer Relationship Management
- Electronic Medical Record
- Dictation and Transcription
- Medical Terminology
- Data Entry
- HIPAA Compliance
- Inventory Management
- Patient Scheduling
- CPR
Timeline
MEDICAL ASSISTANT
DULY HEALTH AND CARE
01.2021 - Current
PATIENT CARE TECHNICIAN
AMITA HEALTH
08.2020 - 04.2021
PARAPROFESSIONAL
MARKLUND DAY SCHOOL
04.2017 - 12.2019
Certified Nursing Assistant -
CMK Healthcare Training Center
High School Diploma -
Glenbard East High School