Jocilyn Polanchek
Chisago City,MN
Summary
Experienced in tenant relations and property operations within a fast-paced, customer-focused environment. Honed skills in coordinating maintenance, handling administrative tasks, and efficiently resolving conflicts. Seeking to leverage these abilities in a new field to drive positive outcomes and streamline processes.
Overview
12
12
years of professional experience
Work History
Property Manager
Bader (Formerly Steven Scott) The Shoreham
03.2023 - Current
- Walks apartments units to assess and inspections of vacant units in preparation of move -outs and move- ins
- Creating purchase orders, input invoices and ensure the invoices are approved for payment
- Maintained control of applicant qualification process and approve/ deny applications based on established criteria— Review and recommend community rent schedule/ concessions/ renewals
- Review monthly operating reports and prepare variance analysis, and other reports as needed
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
- Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property's operations.
- Managed budget effectively, ensuring all property expenses were kept within allocated funds.
- Coordinated with legal counsel to handle eviction processes smoothly and professionally.
- Collected and maintained careful records of rental payments and payment dates.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Communicated effectively with owners, residents, and on-site associates.
- Processed payroll and submitted timecards accurately.
- Compiled and submitted annual budgets to facilitate effective financial management and planning.
- Managed vendor communications to support seamless property operations.
Floating Property Manager
CAPREIT
07.2022 - 03.2023
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Coordinated with legal counsel to resolve tenant disputes.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
- Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
- Increased revenue with strategic lease renewal negotiations, focusing on tenant retention.
- Kept properties in compliance with local, state, and federal regulations.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Maximized rental income while minimizing expenses through effective planning and control.
- Coordinated appointments to show marketed properties.
- Generated leads for sales and rental properties through cold calls and referrals.
Property Manager
CAPREIT- Rush Creek
09.2021 - 07.2022
- Review monthly operating reports and prepare variance analysis, and other reports as needed
- Maintained high occupancy standards for a newly constructed building.
- Monitored and maintained revenue by strategically optimizing rents and managing expenses.
- Addressed all resident concerns in a timely and professional manner, maintaining strong community relations.
- Building community within the property, utilizing social media, and managing brand and reputation to be measured through resident surveys
- Processed payroll and submitted timecards accurately.
- Compiled and submitted annual budgets to facilitate effective financial management and planning.
- Managed vendor communications to support seamless property operations.
- Conduct and attend staff meetings as directed
- Oversaw rent collection activities, effectively controlling delinquency rates.
- Collected rental payments, ensuring timely and accurate processing.
- Performed detailed walk-throughs of vacant apartments to facilitate smooth tenant transitions.
- Processed evictions by completing all necessary paperwork and serving notices.
- Managed the application review process, ensuring all approvals and denials adhered to predefined criteria.
- Reviewed and recommended community rent schedules, concessions, and renewals to optimize property revenue.
- Ensured lease accuracy in compliance with established procedures and lease agreement provisions.
- Handled invoice submissions and purchase order creation to maintain financial accuracy.
Assistant Manager
CAPREIT- Barrington/ Crossroads at Elm Creek
04.2018 - 09.2021
- Ensured each home was thoroughly inspected and perfected for guest move-in readiness.
- Managed maintenance requests and troubleshooting for 98 apartments, ensuring timely resolution of issues.
- Engaged with prospective tenants regularly to address their inquiries and promote available apartments.
- Managed inquiries from prospective tenants regarding both short-term and long-term housing options.
- Compiled and organized resident files and leases, ensuring all required documents were included.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Showed apartments to potential tenants and answered questions regarding community.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Escalated major issues to property manager for immediate remediation.
Customer Service Representative/ Quality Control Inspector
National Corporate Housing
06.2016 - 04.2018
- Inspected homes to ensure the units met quality standards and were move-in ready for guests.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Coordinated the setup of fully furnished apartments and townhomes, ensuring all amenities such as furniture, linens, utilities, and cable/internet were in place.
- Processed requests for short-term stays from both corporate clients and individual customers via phone calls.
- Conducted outgoing calls to customers for pre-arrival and post-arrival feedback on their stay.
Annuity Commissions Specialist
Gradient Financial Group
04.2013 - 05.2016
- Managed and collected daily commission statements from various carriers, ensuring accurate data entry into the system.
- Calculated commissions for agents and marketers based on policy details.
- Handled advisor inquiries regarding annuity commissions, providing effective solutions via calls and emails.
- Implemented rigorous quality control measures when calculating commissions, ensuring accuracy while minimizing instances of overpayment or underpayment.
- Ensured timely payment of commissions through accurate tracking, calculation, and verification of sales transactions.
Business Coordinator
Gradient Home Mortgage
10.2012 - 04.2013
- Facilitated seamless communication between departments and customers to ensure accurate information flow.
- Prepared, edited, and distributed complex documents to ensure accuracy and consistency.
- Managed financial operations for warehouse line using QuickBooks.
- Recorded invoices and checks in QuickBooks, supporting accurate bookkeeping.
- Directed incoming faxes to appropriate recipients.
- Distributed mail to the correct sales agents and colleagues.
- Ensured the office remained tidy and well-organized.
Education
H.S. -
Anoka Senior High
Anoka, Minnesota06.2008
Skills
- Proficient with computers
- Effective time management skills
- Consistently meet tight deadlines
- Continuously improve work flow
- Proficient In Microsoft Office Suite: Word, Excel, PowerPoint, Outlook, Quickbooks
- Creative problem solving skills
- File/ records maintained
- Independent and self-motivated to succeed
- Excellent leadership, organizational and research skills
- HR duties to include hiring, training
- Quick Learner
- Extremely Organized
- Issue resolution
- Property management
- Payment collection
- Rent collection
- Exceptional oral and written communication skills
- Staff management
- Property tours and inspections
- Administrative support
- Vendor management
- Financial budgeting and reporting
- Valid Minnesota driver's license
- Clear communication
- Data entry
- Relationship building
- Payroll processing
- Time sheet review
- Financial reports
- ADP
- Bi-weekly payroll management
Timeline
Property Manager
Bader (Formerly Steven Scott) The Shoreham
03.2023 - Current
Floating Property Manager
CAPREIT
07.2022 - 03.2023
Property Manager
CAPREIT- Rush Creek
09.2021 - 07.2022
Assistant Manager
CAPREIT- Barrington/ Crossroads at Elm Creek
04.2018 - 09.2021
Customer Service Representative/ Quality Control Inspector
National Corporate Housing
06.2016 - 04.2018
Annuity Commissions Specialist
Gradient Financial Group
04.2013 - 05.2016
Business Coordinator
Gradient Home Mortgage
10.2012 - 04.2013
H.S. -
Anoka Senior High
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