Jocilyn Polanchek
Chisago City,MN
Summary
Experienced in tenant relations and property operations within a fast-paced, customer-focused environment. Honed skills in coordinating maintenance, handling administrative tasks, and efficiently resolving conflicts. Seeking to leverage these abilities in a new field to drive positive outcomes and streamline processes.
Overview
12
12
years of professional experience
Work History
Property Manager
Bader (Formerly Steven Scott) The Shoreham
St Louis Park, Minnesota
03.2023 - Current
- Walks apartments units to assess and inspections of vacant units in preparation of move -outs and move- ins
- Creating purchase orders, input invoices and ensure the invoices are approved for payment
- Maintained control of applicant qualification process and approve/ deny applications based on established criteria— Review and recommend community rent schedule/ concessions/ renewals
- Review monthly operating reports and prepare variance analysis, and other reports as needed
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
- Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property's operations.
- Managed budget effectively, ensuring all property expenses were kept within allocated funds.
- Coordinated with legal counsel to handle eviction processes smoothly and professionally.
- Collected and maintained careful records of rental payments and payment dates.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Communicated effectively with owners, residents, and on-site associates.
- Processed payroll and submitted timecards accurately.
- Compiled and submitted annual budgets to facilitate effective financial management and planning.
- Managed vendor communications to support seamless property operations.
Floating Property Manager
CAPREIT
Minnesota
07.2022 - 03.2023
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Coordinated with legal counsel to resolve tenant disputes.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
- Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
- Increased revenue with strategic lease renewal negotiations, focusing on tenant retention.
- Kept properties in compliance with local, state, and federal regulations.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Maximized rental income while minimizing expenses through effective planning and control.
- Coordinated appointments to show marketed properties.
- Generated leads for sales and rental properties through cold calls and referrals.
Property Manager
CAPREIT- Rush Creek
Maple Grove, Minnesota
09.2021 - 07.2022
- Review monthly operating reports and prepare variance analysis, and other reports as needed
- Maintained high occupancy standards for a newly constructed building.
- Monitored and maintained revenue by strategically optimizing rents and managing expenses.
- Addressed all resident concerns in a timely and professional manner, maintaining strong community relations.
- Building community within the property, utilizing social media, and managing brand and reputation to be measured through resident surveys
- Processed payroll and submitted timecards accurately.
- Compiled and submitted annual budgets to facilitate effective financial management and planning.
- Managed vendor communications to support seamless property operations.
- Conduct and attend staff meetings as directed
- Oversaw rent collection activities, effectively controlling delinquency rates.
- Collected rental payments, ensuring timely and accurate processing.
- Performed detailed walk-throughs of vacant apartments to facilitate smooth tenant transitions.
- Processed evictions by completing all necessary paperwork and serving notices.
- Managed the application review process, ensuring all approvals and denials adhered to predefined criteria.
- Reviewed and recommended community rent schedules, concessions, and renewals to optimize property revenue.
- Ensured lease accuracy in compliance with established procedures and lease agreement provisions.
- Handled invoice submissions and purchase order creation to maintain financial accuracy.
Assistant Manager
CAPREIT- Barrington/ Crossroads at Elm Creek
Woodbury/ Maple Grove, Minnesota
04.2018 - 09.2021
- Ensured each home was thoroughly inspected and perfected for guest move-in readiness.
- Managed maintenance requests and troubleshooting for 98 apartments, ensuring timely resolution of issues.
- Engaged with prospective tenants regularly to address their inquiries and promote available apartments.
- Managed inquiries from prospective tenants regarding both short-term and long-term housing options.
- Compiled and organized resident files and leases, ensuring all required documents were included.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Showed apartments to potential tenants and answered questions regarding community.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Escalated major issues to property manager for immediate remediation.
Customer Service Representative/ Quality Control Inspector
National Corporate Housing
Minnesota
06.2016 - 04.2018
- Inspected homes to ensure the units met quality standards and were move-in ready for guests.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Coordinated the setup of fully furnished apartments and townhomes, ensuring all amenities such as furniture, linens, utilities, and cable/internet were in place.
- Processed requests for short-term stays from both corporate clients and individual customers via phone calls.
- Conducted outgoing calls to customers for pre-arrival and post-arrival feedback on their stay.
Annuity Commissions Specialist
Gradient Financial Group
Arden Hills, Minnesota
04.2013 - 05.2016
- Managed and collected daily commission statements from various carriers, ensuring accurate data entry into the system.
- Calculated commissions for agents and marketers based on policy details.
- Handled advisor inquiries regarding annuity commissions, providing effective solutions via calls and emails.
- Implemented rigorous quality control measures when calculating commissions, ensuring accuracy while minimizing instances of overpayment or underpayment.
- Ensured timely payment of commissions through accurate tracking, calculation, and verification of sales transactions.
Business Coordinator
Gradient Home Mortgage
Shoreview, Minnesota
10.2012 - 04.2013
- Facilitated seamless communication between departments and customers to ensure accurate information flow.
- Prepared, edited, and distributed complex documents to ensure accuracy and consistency.
- Managed financial operations for warehouse line using QuickBooks.
- Recorded invoices and checks in QuickBooks, supporting accurate bookkeeping.
- Directed incoming faxes to appropriate recipients.
- Distributed mail to the correct sales agents and colleagues.
- Ensured the office remained tidy and well-organized.
Education
H.S. -
Anoka Senior High
Anoka, Minnesota06.2008
Skills
- Proficient with computers
- Effective time management skills
- Consistently meet tight deadlines
- Continuously improve work flow
- Proficient In Microsoft Office Suite: Word, Excel, PowerPoint, Outlook, Quickbooks
- Creative problem solving skills
- File/ records maintained
- Independent and self-motivated to succeed
- Excellent leadership, organizational and research skills
- HR duties to include hiring, training
- Quick Learner
- Extremely Organized
- Issue resolution
- Property management
- Payment collection
- Rent collection
- Exceptional oral and written communication skills
- Staff management
- Property tours and inspections
- Administrative support
- Vendor management
- Financial budgeting and reporting
- Valid Minnesota driver's license
- Clear communication
- Data entry
- Relationship building
- Payroll processing
- Time sheet review
- Financial reports
- ADP
- Bi-weekly payroll management
Timeline
Property Manager
Bader (Formerly Steven Scott) The Shoreham
03.2023 - Current
Floating Property Manager
CAPREIT
07.2022 - 03.2023
Property Manager
CAPREIT- Rush Creek
09.2021 - 07.2022
Assistant Manager
CAPREIT- Barrington/ Crossroads at Elm Creek
04.2018 - 09.2021
Customer Service Representative/ Quality Control Inspector
National Corporate Housing
06.2016 - 04.2018
Annuity Commissions Specialist
Gradient Financial Group
04.2013 - 05.2016
Business Coordinator
Gradient Home Mortgage
10.2012 - 04.2013
H.S. -
Anoka Senior High