Jocilynn Drake
Tremonton
Summary
Developed strong animal handling and problem-solving skills in high-paced, outdoor environment. Demonstrates effective communication and teamwork abilities, ensuring smooth operations and safety. Seeking to transition into new field, leveraging these skills to contribute positively in dynamic setting.
Overview
6
6
years of professional experience
Work History
Ace Manger
Ace Hardware
07.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
- Assisted with store opening and closing procedures, ensuring thorough preparation for each day''s business activities.
- Utilized strong communication skills when interacting with both customers and colleagues, effectively conveying relevant information as necessary for successful daily operations.
- Provided friendly greetings upon customer entry, creating a welcoming atmosphere within the establishment from the outset of each visit.
- Maintained a positive attitude throughout each shift, effectively navigating challenges and fostering a pleasant work environment for both staff and customers.
- Supported coworkers during busy periods or when additional assistance was needed, fostering a productive work environment through teamwork.
Horse Wrangler
Dry Ridge Outfitters
05.2021 - 08.2021
- Showcased outstanding customer service skills while addressing rider concerns or inquiries about horse-related topics.
- Trained new staff members on essential horse wrangling tasks to maintain high-quality service standards.
- Streamlined stable management processes by introducing efficient systems for record-keeping and task scheduling in daily routines.
- Prevented injuries by ensuring proper fitting of tack and promptly addressing any equipment issues during rides or activities.
- Collaborated with fellow wranglers on special projects such as facility improvements or trail maintenance initiatives for enhanced experiences.
- Resolved behavioral issues in horses using positive reinforcement training techniques tailored to individual needs.
- Managed daily operations of the stable, including feeding, cleaning stalls, and maintaining equipment in good condition.
- Developed a strong bond with horses, utilizing natural horsemanship methods for effective communication.
- Enhanced horse safety by implementing proper handling techniques and consistently monitoring their behavior.
- Increased guest satisfaction by providing exceptional instruction on horse care, grooming, and riding techniques.
- Limited risk of injury during rides by providing thorough pre-ride safety briefings and monitoring trail conditions ahead of excursions.
- Provided treatment for minor horse injuries.
- Fit gear for horses and specific riders.
Ranch Hand Intern
Bills Ranch
04.2019 - 04.2021
- Maintained clean barns, stables, and other facilities for optimal animal welfare standards compliance.
- Facilitated improved pasture management by regularly assessing soil conditions and implementing rotational grazing systems where appropriate.
- Assisted with daily ranch operations, resulting in increased efficiency and productivity.
- Demonstrated flexibility and adaptability by embracing new challenges and responsibilities throughout the internship period, contributing to personal growth as well as the overall success of the ranch operations.
- Developed effective time-management skills while balancing multiple duties simultaneously, leading to increased productivity on the ranch.
- Received valuable hands-on experience operating farm machinery like tractors or ATVs safely under supervision from experienced personnel.
- Contributed to a safe working environment by adhering to proper handling techniques when interacting with animals, minimizing risks of injury.
- Improved overall herd management by maintaining accurate records of animal treatment and growth rates.
- Increased animal well-being through regular monitoring for signs of illness or injury, promptly addressing any issues that arose.
- Played an integral role in seasonal activities such as hay baling or planting cover crops to support long-term land fertility goals.
- Assisted in the transportation of livestock between pastures, ensuring stress-free movement for both animals and handlers.
- Aided in the successful delivery and care of newborn livestock, ensuring their healthy growth from day one.
- Enhanced livestock health by administering vaccinations and medications as needed.
- Refined problem-solving skills while troubleshooting various issues that arose during daily ranch activities, implementing effective solutions when needed.
- Spearheaded efforts to repair fencing or enclosures when damaged, promptly resolving potential hazards or security breaches on the property.
- Performed general maintenance tasks on ranch equipment, prolonging its usability and reliability.
- Examined animals for signs of sickness and overall herd health.
- Observed animals and notified supervisor of signs of illness.
- Rotated animals between grazing areas to provide enough access to food.
- Herded livestock using horses or ranch ATVs.
- Administered pest or weed control initiatives which included location and identification of targets, chemical selection, and application methods.
- Dipped or bathed animals with appropriate applications to control parasites.
- Patrolled grazing grounds using ATVs and horses to monitor animals and determine movement, care or health-related needs.
- Maintained condition of stock horses used to herd cattle.
Education
High School Diploma -
Bear River High School
Garland, UT05-2024
Skills
- Customer service
- Horse handling
- Time management
- Basic welding
- Customer relationship management (CRM)
- Animal handling
- Open-range riding
- Teamwork
- Honest and dependable
- Problem-solving abilities
- Team leadership
- Groundwork techniques
Timeline
Ace Manger
Ace Hardware
07.2024 - Current
Horse Wrangler
Dry Ridge Outfitters
05.2021 - 08.2021
Ranch Hand Intern
Bills Ranch
04.2019 - 04.2021
High School Diploma -
Bear River High School
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