Jocivane Souza
Cape Coral,FL
Summary
Dedicated Worker offering 7 years of experience working with families in crisis ,offering comprehensive background in social services , as well as strong interpersonal, organizational and computer skills. Builds client rapport and assesses needs to provide appropriate resources.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
1
1
Certification
3
3
Languages
Work History
Family Support Worker
Department of children and Families (Child Protective Investigation)
02.2018 - Current
- Strengthened families'' resilience through crisis intervention, counseling, and referral services.
- Enhanced family stability by providing comprehensive support and resources tailored to individual needs.
- Assisted families in transporting the children for medical appointment, supervised Court Orders visits or as needed.
- Administrative Support, manages phone calls, organizes, maintains, and assembles records and distribution of files, documents, client folders, etc.
- Completes all records requests by obtaining copies of police reports, medical records, psychological
evaluations, and other documents as needed. - Promoted healthy communication within families by mediating conflicts and facilitating open discussions.
Family Support Worker
Department of Health (Lee County)
03.2017 - 02.2018
- Social service agent who works in a variety of capacities in assisting at-risk citizens with diplomacy, good communication and problem-solving skills.
- Assisted families in navigating complex social service systems, advocating for their rights and accessing essential services.
- Conducted thorough assessments of family dynamics and needs, developing detailed case plans to address challenges effectively.
- Organized workshops and training sessions for parents, enhancing their parenting skills and knowledge of child development.
Compliance Officer
Comex Transfers
02.2014 - 12.2015
- Maintained up-to-date knowledge of current and emerging compliance regulations.
- Responded to employee inquiries regarding compliance regulations and procedures.
- Developed and maintained compliance database, tracking all compliance activities and documents.
- Prepared and submitted regulatory filings in timely manner.
- Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
Manager
Sushi House Restaurant
01.2010 - 05.2012
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Associate of Arts - Teacher Education, Multiple Levels
E.M.E.M DOMINGOS MESQUITA
English-as-a-Second-Language Education
CCLS LANGUAGE SCHOOL
Newark, NJ07.2007
Skills
- Behavioral support
- Professional boundaries
- Self-awareness
- Child abuse and neglect dynamics
- Client Advocacy
- Incident Management
- Resilience building
- Microsoft Office Suite
Certification
- Registered Behavior Technician 40 hours Training
- Excel 365 Intermediate
Languages
Portuguese
Native or Bilingual
English
Professional Working
Spanish
Professional Working
References
Available upon request.
Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Family Support Worker
Department of children and Families (Child Protective Investigation)
02.2018 - Current
Family Support Worker
Department of Health (Lee County)
03.2017 - 02.2018
Compliance Officer
Comex Transfers
02.2014 - 12.2015
Manager
Sushi House Restaurant
01.2010 - 05.2012
Associate of Arts - Teacher Education, Multiple Levels
E.M.E.M DOMINGOS MESQUITA
English-as-a-Second-Language Education
CCLS LANGUAGE SCHOOL
- Registered Behavior Technician 40 hours Training
- Excel 365 Intermediate
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