Jock Marx

• “Improved sales for owner/investors… 3 MONTHS: first time owners didn’t have to supplement PAYROLL OUT OF POCKET.
• (Fired when ER VISIT-after food poisoning - recommending replacing equipment; extreme food poisoning
• Established performance metrics to monitor team productivity and operational effectiveness.
• Enhanced customer experience by implementing feedback mechanisms and service improvements.
• Coordinated inventory management processes to reduce waste and ensure product availability.
• Fostered a positive work environment through employee engagement initiatives and recognition programs.

Took a struggling Tin Roof nationwide with 26 locations: Memphis location about to close due to struggling in 3rd year; BIZ FROM $1.1 MILLION TO $5.8 MILLION GROSS SALES leading

• Streamlined operational workflows to enhance efficiency and improve service delivery.
• Developed and implemented staff training programs to foster team development and performance improvement.
• Analyzed financial reports to identify cost-saving opportunities and optimize resource allocation.
• Established strategic partnerships with local suppliers to enhance product availability and reduce costs.
• Led cross-functional teams in executing marketing campaigns, driving customer engagement and brand loyalty.
• Oversaw daily operations, ensuring compliance with safety regulations and quality standards.
• Conducted regular performance evaluations, providing constructive feedback to promote employee growth and retention.
• Implemented inventory management systems to minimize waste and improve supply chain efficiency.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
• Managed budget implementations, employee evaluations, and contract details.
• Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
• Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
• Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
• Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
• Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
• Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
• Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
• Reduced time to market for new products by optimizing development processes and enhancing cross-functional team collaboration.
• Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
• Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
• Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
• Pioneered corporate social responsibility program, building community engagement and enhancing brand reputation.
• Implemented sustainability initiative, reducing energy consumption and waste, and promoting eco-friendly practices.
• Improved operational efficiency by streamlining workflow processes and adopting cutting-edge technology.
• Expanded business operations into international markets, navigating regulatory environments and cultural differences for successful entry.
• Accelerated digital transformation by overseeing adoption of cloud-based solutions, improving data accessibility and security.
• Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
• Spearheaded development of new market strategy, significantly enhancing brand recognition and customer base with innovative advertising campaigns.
• Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
• Facilitated communication between departments to streamline operations and enhance collaboration.
• Coordinated logistics for special events, ensuring all resources were organized and available.
• Supported customer service initiatives, resolving inquiries and complaints effectively.
• Developed training materials to onboard new staff, improving knowledge retention and engagement.
• Implemented feedback mechanisms to gather insights from team members, driving process improvements.
• Organized weekly meetings to align team objectives and discuss operational challenges.
• Maintained updated records of communication efforts, ensuring transparency across teams.
• Assisted in developing marketing strategies that increased community engagement and brand visibility.
• Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
• Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
• Maintained up-to-date knowledge of industry trends, sharing insights with colleagues to drive continuous improvement efforts.
• Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
• Enhanced customer satisfaction by swiftly addressing concerns and providing solutions to various issues.
• Collaborated closely with department heads to identify opportunities for process improvement initiatives.
• Improved interdepartmental collaboration with regular team building activities and open forums for discussion.
• Established effective communication channels between departments by organizing and facilitating cross-functional meetings.
• Supported organizational growth through active participation in networking events, conferences, and professional associations.
• Solved conflicts and addressed issues that occurred between other entities and business.
• Acted as the liaison between upper management and staff members, promoting positive working relationships built on trust.
• Contributed to the successful execution of company-wide initiatives through diligent tracking of project milestones and deliverables.
• Collected and analyzed data and feedback to identify opportunities to improve relationship between other entities and business.
• Increased overall productivity by streamlining internal processes and introducing new tools for more efficient workflow management.
• Aided in the development of training materials, contributing to the ongoing education of team members and improved performance outcomes.
• Proactively identified potential challenges or roadblocks within projects, formulating contingency plans to ensure success.

• Managed daily operations, ensuring high-quality customer service and satisfaction.
• Oversaw installation and maintenance of residential and commercial swimming pools.
• Developed marketing strategies to increase brand visibility and attract new clients.
• Trained and mentored staff on pool maintenance procedures and safety protocols.
• Implemented inventory management systems to optimize supply chain efficiency.
• Established partnerships with suppliers to negotiate favorable terms and pricing.
• Conducted regular quality assessments to maintain service standards and compliance.
• Analyzed market trends to adjust services offered in response to customer demands.
• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Consulted with customers to assess needs and propose optimal solutions.
• Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
• Trained and motivated employees to perform daily business functions.
• Implemented marketing strategies to increase brand awareness and attract new customers.
• Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
• Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
• Established foundational processes for business operations.
• Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
• Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
• Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
• Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
• Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
• Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
• Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
• Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
• Expanded product offerings by researching market trends and identifying potential growth opportunities.
• Generated revenues yearly and effectively capitalized on industry growth.
• Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
• Led negotiations for major contracts, securing favorable terms that significantly reduced costs.
• Expanded business into new markets, cond
• Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
• Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.
• Improved team productivity by introducing innovative project management tools and techniques.
• Streamlined operational processes to improve efficiency with comprehensive audits and restructuring.
• Enhanced company's market position by identifying and pursuing new business opportunities.
• Developed and implemented strategic plans for revenue growth, focusing on diversification and market expansion.
• Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
• Reduced operational risks while organizing data to forecast performance trends.
• Raised property accuracy and accountability by creating new automated tracking method.
• Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
• Reported issues to higher management with great detail.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Assisted in recruiting, hiring and training of team members.
• Trained and guided team members to maintain high productivity and performance metrics.
• Interacted well with customers to build connections and nurture relationships.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Worked multiple restaurant locations. IMPROVED YOY profit. Added social media and other income including SPEARHEADING HUEYS T-Shirt drive to market and promote business.

Left only bc of promise for better future AND family with “selling insurance.” :)

• Oversaw daily operations to enhance efficiency and guest satisfaction.
• Developed and implemented staff training programs to improve service quality.
• Analyzed financial reports to drive cost-reduction initiatives and maximize profitability.
• Led cross-functional teams in executing strategic marketing campaigns to boost sales.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Formulated policies and procedures to streamline operations.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Championed continuous improvement initiatives that enhanced operational performance across all departments.
• Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
• Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
• Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
• Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
• Enhanced team collaboration and communication by introducing new project management tool, leading to more efficient project completions.
• Cultivated strategic partnerships with industry leaders, enhancing brand credibility and access to new customer segments.
• Optimized supply chain logistics, ensuring timely delivery of products and significantly reducing transportation costs.
• Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
• Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
• Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Assisted in recruiting, hiring and training of team members.
• Trained and guided team members to maintain high productivity and performance metrics.
• Interacted well with customers to build connections and nurture relationships.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Various jobs “hustling” in my young 20’s after NAVY. Including Security Jibs and WHITE GLOVE high value/security deliver (across state lines).

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Strengthened communication skills through regular interactions with others.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Learned and adapted quickly to new technology and software applications.
• Proved successful working within tight deadlines and a fast-paced environment.
• Developed and maintained courteous and effective working relationships.
• Demonstrated strong organizational and time management skills while managing multiple projects.