Jockeem Wilson Sr
Philadelphia,PA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Corporate Manager
JOMAR TEXTILES
06.2004 - Current
- Oversaw financial reporting activities, ensuring accuracy and compliance with regulatory requirements while identifying areas for improvement.
- Coordinated product launches from inception through execution, ensuring timely release dates while adhering to strict quality control guidelines.
- Fostered a culture of continuous learning and innovation, empowering employees to contribute unique ideas for organizational growth and development.
- Collaborated with executive leadership to develop long-term corporate goals and implement actionable plans to achieve them.
- Established a positive work culture that promoted open communication, teamwork, and employee engagement across all levels of the organization.
- Managed crisis situations effectively by quickly assessing the situation, developing an appropriate response plan, and communicating transparently with stakeholders.
- Increased overall business efficiency by streamlining processes and implementing innovative corporate strategies.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Improved marketing to attract new customers and promote business.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Education
High School Diploma -
Olney Charter High School
Philadelphia, PA06.1996
Skills
- Operations Management
- Cross-functional Team Coordination
- Organizational Development
- Sales management
- Product Management
- Customer Service
Timeline
Corporate Manager
JOMAR TEXTILES
06.2004 - Current
High School Diploma -
Olney Charter High School
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