Summary
Overview
Work History
Education
Skills
Timeline
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Joclyn Jones

Fort Worth,TX

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

11
11
years of professional experience

Work History

Team Member

McDonald's
12.2021 - Current
  • Assisted customers in selecting merchandise best suited to needs.
  • Developed strong cooperative relationships with coworkers and managers.
  • Monitored and verified all merchandise was properly priced and labeled.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.

Customer Service Representative

Css
04.2017 - 03.2021
  • Provided primary customer support to internal and external customers.
  • Responded proactively and positively to rapid change.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained up-to-date knowledge of product and service changes.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Customer Service Representative

Dss
01.2014 - 02.2017
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Cross-trained and backed up other customer service managers.

Education

GED -

Mlk Learning Center
Fort Worth, TX
11.2011

Skills

  • Product Knowledge
  • Attention to Detail
  • Money Handling
  • Safety Understanding
  • Technical Support
  • Corrective Actions
  • Complex Problem-Solving
  • Computer Skills
  • Call Center Operations
  • Willingness to Learn
  • Cooperative Relationships

Timeline

Team Member

McDonald's
12.2021 - Current

Customer Service Representative

Css
04.2017 - 03.2021

Customer Service Representative

Dss
01.2014 - 02.2017

GED -

Mlk Learning Center

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Joclyn Jones