Summary
Overview
Work History
Education
Skills
Timeline
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Joclyn Lantz

Spring Grove,IL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

6
6
years of professional experience

Work History

Manager

Bearco Family Resturants
01.2018 - 10.2021
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Caregiver

Right At Home, Home Health Care
01.2020 - 06.2020
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.

Customer Service Representative

Pace
03.2022 - 04.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Customer Service Representative

Duane Blanton
09.2023 - Current
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Food Delivery Driver

DoorDash
01.2019 - 12.2020
  • Enhanced customer satisfaction by delivering orders promptly and accurately.
  • Navigated efficiently through various routes for timely food deliveries.
  • Maintained vehicle cleanliness and functionality, ensuring a positive customer experience.
  • Collaborated with restaurant staff to confirm order accuracy before delivery.

Education

High School Diploma -

Antioch Community High School
Antioch, IL
09.2019

Skills

  • Appointment Scheduling
  • Scheduling
  • Data Collection
  • Information Security
  • Product Knowledge
  • Complaint Resolution
  • Customer Service
  • Prioritization
  • Product Promotion
  • Conflict Resolution
  • Client Relations
  • Critical Thinking

Timeline

Customer Service Representative

Duane Blanton
09.2023 - Current

Customer Service Representative

Pace
03.2022 - 04.2023

Caregiver

Right At Home, Home Health Care
01.2020 - 06.2020

Food Delivery Driver

DoorDash
01.2019 - 12.2020

Manager

Bearco Family Resturants
01.2018 - 10.2021

High School Diploma -

Antioch Community High School
Joclyn Lantz