Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Assessments
Timeline
Generic

Jocoby Lynch

Gadsden

Summary

Accomplished professional with extensive warehouse and customer service experience, including roles at John Deere and Family Dollar. Proven ability to enhance operational efficiency and exceed targets, such as reducing training time by 50%. Skilled in forklift operation and communication, with a strong focus on quality control and leadership.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Unloader/Loader

Acm
Thomson
06.2023 - Current
  • Unloaded freight from delivery trucks using forklifts and pallet jacks.
  • Inspected products for damage and ensured quality standards were met.
  • Operated warehouse management systems to track inventory and shipments.

Certified Forklift Operator

John Deere
Grovetown
02.2024 - 07.2024
  • Operated forklifts to transport materials across the facility efficiently.
  • Loaded and unloaded trucks using forklift, ensuring proper handling of products.
  • Assisted in maintaining accurate inventory records using warehouse management systems.
  • Followed safety protocols to minimize accidents in the workplace environment.

Assistant Manager

Family Dollar
Harrisburg
03.2022 - 03.2023
  • Ensure that the store runs smoothly. This means making sure that there are no interruptions in the flow of business
  • Provide excellent customer service. This includes greeting customers when they enter the store, helping them find products, and answering their questions
  • Keep the store clean at all times. This includes sweeping the floor, mopping the walls, and dusting shelves
  • Maintain an organized work area. This includes organizing merchandise by category, shelving items properly, and labeling boxes
  • Make sure that the store is safe. This includes locking doors and windows, ensuring that the store’s alarm system is working correctly, and keeping the store free from dangerous chemicals
  • Ensure that the store’s inventory levels are appropriate. This includes checking on the availability of stock and restocking low-priced items
  • Work closely with other managers to ensure that the store operates efficiently. This includes assigning jobs and monitoring the progress of those assigned
  • Ensure the overall success of store.

Caregiver

Angels on Call Homecare
Harrisburg
03.2022 - 03.2023
  • Took care of my patient making sure the patient take medicine on time. Took care of all the small needs and want's. If the patient needed like groceries, house clean. If there is doctors appointment I took care of all of that as well.

Sterilized technician

Hershey hospital
Hershey
06.2019 - 12.2021
  • Responsible for checking the expiration dates on supplies
  • Responsible for maintaining a clean work area following established departmental policies and procedures, and infection control standards
  • Operates all mechanical machinery within sterile processing unit, including cart washers, instrument washers, steam sterilizers, low temp sterilizers, ultrasonic and drying cabinets
  • Applies established policies and procedures in completing work assignments
  • Undertakes continuous education and trains in all areas of sterile processing, including decontamination, cleaning, assembly, wrapping, sterilization, and storage processes within all set professional standards and regulations
  • Refers all decisions beyond personal scope of responsibilities to the appropriate unit
  • Responsible for reporting broken instrumentation.

Package Handler

FedEx
Lewistown
04.2019 - 10.2020
  • Loading, unloading and sorting of packages

Customer Representative/Call Center manager

HARLEM UNITED
Hanover
12.2017 - 05.2018
  • Made outbound calls per day to follow up with customers who were overdue in their payments
  • Helped develop new customer service rep training program that cut training time in half from 1 month to 2 weeks
  • Consistently exceeded weekly credit card application targets by 10%+ with innovative upselling techniques
  • Resolved customer issues
  • Worked in the inbound call center

Mailroom Clerk

YRR Freight
Hershey
02.2016 - 09.2017
  • Responsible for assisting with the unloading of delivery trucks, placing packages in shelving areas, and completing inventory logs as well as assisting with student mail processing.
  • Sorted outgoing letters and packages into containers based on destination and type.
  • Arranged letter and parcel deliveries in collaboration with courier services.
  • Determined required postage with calibrated weights.
  • Inspected and independently corrected problems with outgoing packages.
  • Managed smooth deliveries by sorting and routing incoming mail.

Education

High school or equivalent - Business

Harlem High School
Harrisburg, PA
06.2019

Skills

  • Hospital Experience
  • Warehouse experience
  • Driving
  • Delivery driver experience
  • Customer service
  • Assistant Manager Experience
  • Retail Sales
  • Computer skills
  • Assembly
  • Load & unload
  • Heavy lifting
  • Sales
  • Supervising experience
  • Cash handling
  • Cleaning
  • Management
  • Organizational skills
  • Basic math
  • Phone etiquette
  • Cash register
  • Hand tools
  • Leadership
  • Restaurant experience
  • Office experience
  • Caregiving
  • Sterile processing
  • Patient care
  • Quality control
  • Communication skills
  • Cold calling
  • Marketing

Certification

  • Driver's License, 10/01/23, Present
  • CNA

Personal Information

Work Permit: Authorized to work in the US for any employer

Assessments

  • Work style: Reliability, Proficient, 01/01/22
  • Delivery driver, Completed, 01/01/22
  • Work motivation, Proficient, 03/01/21

Timeline

Certified Forklift Operator

John Deere
02.2024 - 07.2024

Unloader/Loader

Acm
06.2023 - Current

Assistant Manager

Family Dollar
03.2022 - 03.2023

Caregiver

Angels on Call Homecare
03.2022 - 03.2023

Sterilized technician

Hershey hospital
06.2019 - 12.2021

Package Handler

FedEx
04.2019 - 10.2020

Customer Representative/Call Center manager

HARLEM UNITED
12.2017 - 05.2018

Mailroom Clerk

YRR Freight
02.2016 - 09.2017

High school or equivalent - Business

Harlem High School

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