Jocqueneice Bailey
Concord,CA
Summary
Administrative professional with 10+ years of experience supporting front desk operations, customer service, scheduling, data entry, records management, and day-to-day office functions. Skilled in managing multiple priorities, coordinating administrative processes, maintaining confidential information, and providing professional support in fast-paced environments. Known for strong communication, organization, adaptability, and attention to detail.
Overview
11
11
years of professional experience
Work History
Patient Service Representative
Palo Alto Medical Foundation
Dublin , CA
07.2019 - 05.2026
- Provided high-volume front desk support by greeting and assisting patients in an organized, professional environment.
- Managed appointment scheduling, registration, and inquiries with accuracy and professionalism.
- Resolved patient inquiries and concerns, facilitating clear communication between patients and staff.
- Processed forms, documentation, and referrals, ensuring timely follow-up to support patient care.
- Entered and updated patient information across electronic systems while ensuring confidentiality.
- Trained new employees on scheduling systems and front desk procedures, improving onboarding experience.
- Provided coverage across departments, adapting quickly to diverse workflows and administrative needs.
Human Resources Assistant
Allied Universal
Walnut Creek , CA
05.2017 - 06.2019
- Supported recruitment activities by reviewing resumes, scheduling interviews, and communicating with candidates throughout the hiring process.
- Coordinated new-hire onboarding and training sessions, providing essential information and documentation to facilitate smooth transitions for new employees.
- Processed I-9s, W-4s, and new hire documentation, ensuring compliance through meticulous verification for accuracy and completeness.
- Maintained confidential employee records, personnel files, and HR documentation with a high level of accuracy and discretion.
- Managed departmental email, addressing employee, candidate, and external inquiries promptly to maintain effective communication and support.
- Managed front desk operations by greeting employees and visitors, answering inquiries, and directing individuals to appropriate departments.
- Supported daily office operations through scheduling, data entry, filing, document preparation, and records management.
- Processed and distributed employee documents and paychecks while verifying information for accuracy and resolving discrepancies.
Receptionist (Contract)
Kelly Services
San Francisco, California
01.2015 - 05.2017
- Greeted and directed visitors, ensuring a positive first impression and smooth check-in process.
- Managed high-volume, multi-line phone systems, routed calls and recorded detailed messages.
- Coordinated meetings, appointments, and conference room reservations, optimizing schedules for efficiency.
- Performed data entry and administrative tasks in Microsoft Office and scheduling software to maintain organized records.
- Processed incoming and outgoing mail and maintained organized filing systems.
- Adapted quickly to various office environments, procedures, and administrative needs
Education
High School Diploma -
Youth Chance High School
San Francisco, CA05-2013
Skills
Front Desk & Office Administration Customer Service & Client Relations Scheduling & Calendar Management Data Entry & Records Management Multi-Line Phone Systems Microsoft Office (Word, Excel, Outlook) Microsoft Teams Document Processing & Filing New-Hire Onboarding Conflict Resolution
Timeline
Patient Service Representative
Palo Alto Medical Foundation
07.2019 - 05.2026
Human Resources Assistant
Allied Universal
05.2017 - 06.2019
Receptionist (Contract)
Kelly Services
01.2015 - 05.2017
High School Diploma -
Youth Chance High School