Jocxan Balmaceda

• Greeted and assisted customers in the showroom and on the lot.

• Conducted test drives and explained vehicle features and benefits.

• Matched customers with suitable vehicles based on their needs.

• Collected client documents (ID, insurance, etc.) to begin the purchase process.

• Assisted in appraisals for trade-in vehicles with supervisors and managers .

• Negotiated prices, presented offers, and closed sales deals.

• Completed contracts, registrations, and finance paperwork.

• Used dealership software to follow up with leads and manage forms.

• Worked with finance team to secure the best financing options.

• Responded to online inquiries and followed up on warm leads.

• Exceeded sales goals through strong customer relationships and follow-up.

• Participated in team meetings to align with dealership goals.

• Maintained clear communication with clients throughout the sales process.

• Greeted and assisted visitors seeking public assistance services.

• Handled incoming/outgoing mail, faxes, and client documents.

• Completed and submitted client forms seeking , public assistance such as , food stamps, health insurance and emergency rental assistance.

• Maintained organized filing systems and scheduled appointments.

• Resolved client issues and provided accurate information.

• Entered data into state and local government systems.

• Screened calls, relayed messages, and transferred documentation.

• registered clients and assigned them to appropriate queues for service at different station .

• Used Microsoft Office (Outlook, Word, Excel, Teams) for daily operations.

• Tracked applicants in Excel and reported to case managers and supervisors via excel and Microsoft teams .

• Prepared, scanned, and copied forms to ensure clients had complete documentation for public assistance processing

• Sold phones, accessories, and wireless services, consistently meeting monthly sales goals.

• Received and processed store inventory and deliveries.

• Assisted customers with account setups, upgrades, and service changes.

• Answered phone and in-person inquiries regarding devices, plans, and billing.

• Built lasting relationships with customers to promote retention and satisfaction.

• Educated customers on current promotions, devices, and plan options.

• Maintained accurate records of sales and inventory.

• Resolved service issues and ensured customer satisfaction through follow-up.

• Trained new employees on store operations and product knowledge.

• Used OPUS and sales forced systems to manage accounts and transactions.

• upsold products and accessories to maximize sales opportunities .
• welcoming a store atmosphere to increase customer retention